Qualifications

• Educated to Doctorate level or equivalent knowledge, experience and competency. Medical, HR, dental, pharmacy or legal background or experience.

Knowledge & Understanding

• In depth knowledge of Performers List and/or Maintaining High Professional Standards (MHPS) and/or Upholding Professional Standards Wales (UPSW) and how these apply in managing performance concerns.
• An understanding of principles and practices in relation to the promotion of equality and diversity.
• An understanding of confidentiality policies/procedures

What We Offer In Return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

NHS Resolution, through its Practitioner Performance Advice Service (‘the Advice service’), provides impartial, expert advice to healthcare organisations, helping them fairly and effectively manage and resolve concerns about the practice of individual doctors, dentists, pharmacists, and clinical teams.

As with all functions across NHS Resolution, our mission is to provide expertise to the NHS on resolving concerns fairly, sharing learning for improvement and helping to preserve resources for patient care. Patient safety and public protection are paramount in the work we do, as is our drive to help practitioners return to safe and valued practice, ultimately conserving resources for the NHS.

The Advice service is evolving in line with NHS Resolution's strategic ambition and to meet the changing needs of our service users and the wider healthcare system. This requires us to be continuously learning, improving, and, when necessary, changing what we do and how we do it.

As a national body, we play a crucial role in influencing and informing the evolving healthcare landscape, striving to achieve a just and learning culture in the management and resolution of performance concerns. Our approach is grounded in compassion, safety, and fairness, requiring us to not only describe how concerns should be resolved but also engage expertly with NHS organisations on their cultures, capabilities, and capacities.

With our national and regional presence, we are uniquely positioned to identify and support healthcare organisations that need enhanced assistance in achieving a just and fair culture in managing and resolving concerns. We also shape and drive national policy in collaboration with external stakeholders, and our ambition is to advance this critical aim.

The Advice Service Provides a Range Of Services To NHS Organisations And Other Bodies In England, Wales, Northern Ireland And Beyond. All Advice Service Functions Contribute To The Delivery Of NHS Resolution’s Strategy, And Include

• Case advice providing high quality expert advice and support to healthcare organisations and practitioners on understanding, managing and resolving individual and team concerns, including proactively monitoring effectiveness of our advice
• Assessments and other interventions providing enhanced, specialist interventions to resolve complex performance and inter-relational concerns at individual and team level.
• Education, evaluation, research and insights - identifying and sharing good practice to support improvements to the handling of performance concerns and increase capacity and capability at a local level, as well as supporting our own learning and continuous improvement.

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Location

This is a homeworking role with travel expected across the UK including England, Wales and Northern Ireland and to our offices in London and Leeds.

Our main London office is located on the 8th Floor, 10 South Colonnade, Canary Wharf, London, E14 4PU. There are links to the office via DLR and tube and the closest stations are Canary Wharf DLR station and Canary Wharf station on the jubilee line. We also have an office in central Leeds at Wellington Place, Leeds.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 9 October 2026 at 11.59pm

We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.