Moorfields Eye Hospital, London, Fellowship
A&E Weekend Supervisor
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity, and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).
The Working Pattern For This Part-time Role Is
- Saturday & Sunday: Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs
- Monday: 13:00 -21:00 (including bank holidays)
The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail, and excellent customer service principles are essential skills required for this role.
The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme.
Please note we cannot offer sponsorship for this role.
Main duties of the job
- Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations.
- Coordinate work of the A&E coordinators on a day-to-day basis.
- Supervise, train, and support A&E coordinators to deliver excellent customer service to patients.
- Overall management responsibility for delegated members of the admin staff.
- Working with service managers to ensure key performance indicators are met.
- Using patient administration systems to manage patient registration, appointment bookings, and referrals.
- To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service.
- To provide cross-cover within the supervisor team when required.
- Liaise with teams across the hospital network to resolve patient queries.
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Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
Please see the job description for full details of the role and responsibilities for this post.
- To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.
- To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
- To provide a professional, comprehensive, and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.
- To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers, and external stakeholders, demonstrating a commitment to putting patient care first.
- To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To work as part of a service team and provide cross-cover as and when required.
- To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience.
Desirable criteria
- Evidence of continuing education and development.
Experience
Essential criteria
- Two years supervisory experience in management, ideally within NHS primary care.
- Strong leadership and people management skills.
- Excellent organisational, communication, and problem-solving skills.
Desirable criteria
- Experience of using a patient administration system.
- Knowledge of HR processes (e.g., sickness and performance management).
Knowledge & Skills
Essential criteria
- Proficient in the use of MS Office IT software packages (e.g., MS Excel, Word).
- Ability to develop, lead, and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Excellent organisational skills, including the ability to prioritise the workload of the team and oneself.
- Effective customer service delivery.
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Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity, and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment, we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, dignity, and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels, and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- [Weekend Sup JD (PDF, 448.4KB)](Weekend Sup JD (PDF, 448.4KB))
- [MEH Staff Benefits (PDF, 919.1KB)](MEH Staff Benefits (PDF, 919.1KB))
- [MEH Privacy Notice (PDF, 138.0KB)](MEH Privacy Notice (PDF, 138.0KB))
Apply online now
Further details / informal visits contact
Job title Assistant Service Manager Accident & Emergency
Email address Lorna.thompson3@nhs.net
If you have problems applying, contact
Address Any
Telephone emma.blake10@nhs.net
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