DWR Cymru Cyfyngedig Welsh Water Plc
Aelod Tîm Blaen Tŷ Atyniad Ymwelwyr
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Job Reference Number
8903
Type of Job
Permanent
Job Function
Leisure and Hospitality
Salary Range
£25,949.00 - £25,949.00
Location
Elan Valley
Application Closing Date
Apply as soon as possible - we will review applications weekly until the position is filled by a suitable candidate.
Responsibilities
As a Café and Retail Assistant, you will be required to:
- Act as the first point of contact for all external bodies, visitors, and members of the public attending the visitor attraction center in an efficient, positive, and professional manner, ensuring the image and integrity of Dŵr Cymru is maintained at a high level.
- Include:
- Acting as the first point of contact for all external bodies, visitors, and members of the public attending the visitor attraction center.
- Contribute effectively to the goals and objectives of the visitor attraction team. You will be asked to assist with bookings for meeting rooms, catering orders, and handle day-to-day inquiries.
- Contribute to health and safety requirements on site, ensuring a safe working environment suitable for staff and visitors.
- Assist the visitor attraction management team in ensuring Dŵr Cymru operates and maintains a safe working environment, achieving the required standards in Health and Safety and Statutory Compliance. Assist with Fire Registers, waste disposal, first aid, and the safety of staff and visitors.
- Meet and greet visitors, ensuring they sign the visitors' book and their site contact meets with them.
- Handle telephone inquiries and internal and external correspondence, transferring calls, taking messages, answering inquiries, for all aspects of site activities.
- Assist Business Support with general administrative tasks on a daily basis.
- Assist with all elements of the post, both internally and externally, recorded deliveries, parcels and packages, carriers, and special deliveries on site.
- Monitor the bike hire booking system.
- Undertake any other duties as required to meet the needs of the business.
- Assist in the retail area with tills and stock supply during holidays.
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Essential Knowledge, Skills, and Experience
Essential Qualifications
- Clerical/administrative qualifications or qualifications related to public relations.
Essential Experience
- Experience in dealing with members of the public, working at the front line in a reception or in a role directly related to customers previously.
- Experience in making and receiving phone calls and inquiries, dealing with customers and the public over the phone.
Essential Knowledge and Skills
- Passionate about putting our customers first every day.
- Commercial awareness.
- Knowledge or experience of Health and Safety processes.
- Competent knowledge of computers with experience in using Excel, Word, Outlook, and PowerPoint.
- Ability to make positive decisions and manage situations.
- Must be able to demonstrate the ability to take on tasks on your own within specific timescales and also work in a team.
- Ability to communicate effectively in English.
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Valued
Work a rota from Monday to Sunday with possible hours between 8.30am and 6.00pm (including an 8-hour workday).
Our busiest times are weekends and school holidays, where more hours are available.
Must be able to work on weekends and during school holidays.
For more information about the role, contact victoria.hadnett@dwrcymru.com
Note: We may close this role early if required. We may also extend the original closing date depending on interest.
Due to the nature of the industry, satisfactory medical clearance is required after the job offer is made, and a Basic Disclosure of criminal records on all new employees joining the business. For some roles, additional checks and security clearance may be required, and this offer is conditional upon passing all checks. You will receive more information on how to complete these checks via email after receiving this offer.
Benefits
We have excellent benefits, including:
- Discounts for staff at our visitor attractions.
- Full training and uniform provided.
- Beautiful work location.
- Flexible working hours.
You will also be working for a not-for-profit company where gaining the trust of customers every day and taking care of our beautiful environment is important to us.
Dŵr Cymru Cyf, a limited company registered in Wales, number 2366777. Registered Office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY
© Dŵr Cymru Cyf 2019.
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