Performance Monitoring & Reporting

• Monitor the performance of individual rewards, partners, and affiliate campaigns.
• Track key performance indicators such as engagement, usage, conversions, and commercial return where applicable.
• Maintain accurate performance records and reporting dashboards.
• Produce regular reports and updates for internal stakeholders.
• Identify trends, opportunities, and underperforming areas within the programme.
• Provide recommendations based on performance data.
• Support analysis of the cost, value, and effectiveness of different rewards and partnerships.
• Assist with evaluating the return on investment of the rewards programme.
• Ensure management information is accurate, timely, and presented clearly.

User Engagement & Programme Development

• Monitor user engagement with the rewards programme and identify opportunities to improve participation.
• Review feedback, usage data, and market trends when considering new rewards.
• Ensure the rewards proposition remains relevant to the target audience.
• Identify opportunities to improve the presentation and accessibility of rewards.
• Work with internal teams to support promotional campaigns and initiatives.
• Recommend new reward categories, brands, or offers based on user needs and programme performance.
• Contribute ideas to improve user retention and engagement through the rewards proposition.
• Support the continued development and evolution of the rewards ecosystem.

Stakeholder Management

• Develop effective working relationships with internal teams involved in the rewards programme.
• Provide regular updates on partner activity, new opportunities, and programme performance.
• Communicate issues, risks, and opportunities to relevant stakeholders.
• Coordinate information between external partners and internal teams.
• Ensure stakeholders are kept informed of significant changes to rewards, partnerships, or programme activity.
• Work collaboratively to resolve operational or partnership issues.
• Represent the organisation professionally when dealing with external partners.

Governance, Compliance & Administration

• Maintain accurate and auditable records relating to the rewards and affiliate programme.
• Ensure agreed processes and governance requirements are followed.
• Monitor partner agreements, renewal dates, offer expiry dates, and other key deadlines.
• Ensure relevant documentation is appropriately stored and maintained.
• Escalate potential risks, issues, or compliance concerns to the appropriate person.
• Ensure changes to reward content are properly reviewed and approved where required.
• Maintain confidentiality when handling commercial, partner, or business information.
• Support internal reviews and audits relating to the rewards programme where required.

Continuous Improvement

• Regularly review existing processes and identify opportunities to improve efficiency.
• Introduce improvements to tracking, reporting, and partner management processes.
• Identify manual processes that could potentially be streamlined or automated.
• Keep up to date with developments in affiliate marketing, rewards, partnerships, and digital engagement.
• Share recommendations and ideas with management.
• Contribute to the long-term development and scalability of the rewards programme.

Essential Requirements

Experience & Knowledge

• Experience in a role involving administration, coordination, partnerships, account management, marketing, or business development.
• Experience managing multiple tasks, priorities, and deadlines.
• Experience dealing professionally with internal and external stakeholders.
• Good understanding of commercial relationships and professional communication.
• Experience using spreadsheets and maintaining structured records.

Skills & Competencies

• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Confident communicating with external businesses and senior stakeholders.
• Strong relationship-building skills.
• Commercially aware and able to identify opportunities.
• Proactive approach to problem-solving.
• Ability to work independently and take ownership of assigned responsibilities.
• Ability to prioritise workload and meet deadlines.
• Strong analytical and numerical skills.
• Confident working with data and performance information.
• Good IT skills, including Microsoft Office and particularly Excel.
• Ability to learn new systems, platforms, and processes quickly.

Personal Attributes

• Professional and confident.
• Proactive and self-motivated.
• Organised and methodical.
• Commercially minded.
• Curious and willing to research and identify opportunities.
• Reliable and accountable.
• Comfortable taking ownership and responsibility.
• Flexible and adaptable in a developing environment.
• Collaborative and able to work effectively with different teams.

Desirable Requirements

• Previous experience in affiliate marketing.
• Experience working with affiliate networks or affiliate platforms.
• Experience in brand partnerships or business development.
• Experience in account or relationship management.
• Experience within digital marketing, e-commerce, loyalty, rewards, or incentives.
• Experience sourcing and onboarding commercial partners.
• Experience negotiating commercial offers or partnership arrangements.
• Experience managing a partner pipeline.
• Experience monitoring affiliate or campaign performance.
• Experience producing management reports and analysing ROI.
• Familiarity with CRM systems, affiliate management platforms, or partnership management tools.
• Experience working within a digital product, technology, or online platform environment.
• Understanding of digital customer engagement