SUNWARD Europe
After Sales Service Specialist
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About Us
Our company, SUNWARD, is a designer and manufacturer of construction machinery equipment with a worldwide presence.
Created in 1999 as a private company in China, the group has developed, with a great capacity for innovation, wide ranges in response to the technical and operational needs of their customers.
Our first historic Business Unit is hydraulic excavators and loaders (compact and heavy) and now first electric excavators, with a huge choice of products. We have also 3 others Business Units: drilling, lifting, and crushing machines.
After conquering the main public works players in China, we launched our international activity in 2015 in Asia, America, Africa, and Europe as a challenger, with a global and local approach: its own spare parts depot, its sales and after-sales teams, financial solutions, training, and technical support, presence through local distributors.
Distribution through dealers, our partners, is our development strategy.
Since then, our market shares have grown with agility and sustainability. Working alongside our clients, we adapt our products according to their technical needs and local norms.
In this context, for our European headquarter, we are looking for:
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After-sales Engineer, Support & Service to Construction Equipment Dealers
UK + Ireland – M/F
Scope of Action & Responsibilities
- You actively contribute to our development within our network of distributors and with a few key accounts (rental companies) or end users.
- You work across our entire product range: excavators, compact loaders, drilling rigs, and aerial work platforms.
- On your area (UK + Ireland), you are the key contact for addressing and taking action on:
- Technical questions regarding product use and adaptation.
- Network training.
- Processing of spare parts and attachments.
- Implementation of contractual warranties.
- Coordination with European support services and those at the global headquarters in China.
- Information exchange and collaboration with the Sales Manager.
- You maintain close relationships with your clients in your area. You have a comprehensive view of your business, you provide regular reports, and you are proactive in offering solutions.
Who We Are Looking For
- You have an engineering background with a strong technical expertise in our product field. You possess skills in hydraulics, electronics, and electricity.
- You enjoy building client relationships and helping them improve their skills.
- You are comfortable alternating between travel and working from home (approximately 50% each).
- You value autonomy, initiative, sharing experiences, and continuous improvement.
- You need a dynamic company, one that embraces ambitious yet realistic challenges and has a strong focus on quality in its approach (comprehensive customer support, efficient logistics, and a friendly and supportive work environment).
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What We Can Offer You
- An international group with a dynamic cultural diversity.
- A position as a high-quality challenger, experiencing significant growth in the European market.
- A comprehensive product range, tailored to diverse customer needs.
- A dedicated team with a high level of skills and motivation.
- Opportunities for personal development within our collective project.
We would be pleased to consider your application. You can apply now to our recruitment consultancy, IN UP, which is in its 7th year of supporting our development in Europe.
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