Skanska
Aftercare Manager - BoKlok UK
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At Skanska, we’re shaping the way we live, work and connect.
As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
You will be working in the BokLok UK Operating Unit where we are currently looking for an Aftercare Manager, who will be responsible for efficient and seamless post-completion delivery process internally and for the customer and lead and manage the aftercare process for BoKlok’s completed projects throughout the Defects Liability Period.
As The Aftercare Manager, You Will
- Leading aftercare activities to manage legacy defects on completed projects, inclusive of stakeholder engagement.
- Assist in developing and managing the Health & Safety process, including RAMS, and facilitate monthly feedback sessions with the aftercare provider and supply chain.
- Manage Defects Liability Period Inspections, completing timely rectification of observations in accordance with contract obligations or applying mitigation
- Act as BoKlok liaison for Management Company and Aftercare Agents on customer complaints.
- Coordinate and synchronising of planning and actions between Customers, Management Companies, Aftercare agents.
- Tracking and register actions on the Aftercare Portal System.
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We Are Looking For
- Good knowledge of project delivery, and aftercare process for new-built residential.
- Previous experience withing residential customer relations.
- Competent with law and code of conduct for aftercare of residential developments.
- Leadership competencies to manage complex internal and external interactions.
What We Offer
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
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Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 - Option 5 & 1.
Closing date?
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.
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