Salt Separation Services Limited
Aftersales Consultant
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Department: Aftersales
Location: Rochdale
Compensation: £31,000 / year
Description
Job Title: Aftersales Consultant
Company: Salt Separation Services
Location: Rochdale, on-site
Contract: Permanent
Department: Aftersales
Compensation: £31,000
About Salt Separation Services
Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!
Position Summary
The Aftersales Consultant is responsible for delivering a professional aftersales and contract support service to the business, ensuring the smooth operation of equipment contracts and services. This role involves overseeing the coordination and management of spares service and refurbishment contracts, ensuring efficiency, compliance, and customer satisfaction. The Aftersales Consultant will work closely with procurement, subcontractors, and internal teams to maintain service excellence while upholding the company's core values.
Key Responsibilities
- Respond promptly to customer enquiries and quotation requests, ensuring a high standard of customer service.
- Process customer orders, create job travellers, shipments and invoices within the ERP system (Epicor).
- Coordinate procurement activities and liaise with suppliers and subcontractors to ensure timely delivery of parts and services.
- Manage daily activities relating to spares, refurbishment and service contracts.
- Oversee packing, dispatch and fulfilment of spare parts and equipment.
- Conduct equipment inspections and support quality assurance processes prior to dispatch.
- Prepare quotations and provide sales support for aftermarket products and services.
- Maintain accurate customer, order and stock records while monitoring inventory levels and costs.
- Support cross-functional working with Engineering, Design, Finance, Stores and Procurement teams.
- Ensure compliance with company procedures, quality standards, health and safety requirements, and regulatory obligations.
- Report quality issues, non-conformances, near misses and other incidents in line with company processes.
- Contribute positively to company culture and uphold organisational values.
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Skills, Knowledge & Expertise
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong customer service and stakeholder management skills.
- Experience of order processing, procurement, logistics or service coordination.
- Comfortable using ERP systems (Epicor experience desirable).
- High attention to detail and commitment to quality standards.
- A collaborative team player with strong communication skills.
Job Benefits
Benefits:
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- A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.
- Competitive employer matched pension scheme (Aviva)
- Company Bonus Scheme
- Employee Referral Scheme
- Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
- Life insurance
- Income protection (after 5 yrs service)
- Early finish Friday (finishing at 1pm)
- Plenty of training and development
- Holiday buy-back
- Excellent team building, social and company events
At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business.
We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.
We'd love to hear from you!
Apply now...
The next steps
- Our team will help look into your application
- If successful, we'll arrange a quick chat
- Initial Interview, will be with the hiring manager and there will be an element of demonstrating your skills.
- Final stage, a peer interview to meet some of the people you'll be working along side.
- Offer, and hopefully, acceptance!
Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.
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