Husqvarna Group
Aftersales Coordinator
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Last date to apply:
01 September 2026
Shape the Future with Us
At Husqvarna Group, we believe true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With more than 300 years of pioneering spirit, we continue to push boundaries, not for the sake of change, but to create meaningful impact for our customers, our people, and the world around us.
At the heart of our Power for Growth strategy is a clear commitment to scaling innovation, creating customer value, and empowering our people to succeed.
Being BOLD means stepping beyond our comfort zones, embracing new opportunities, and acting decisively. We do this with CARE, always considering the impact of our actions and holding ourselves to the highest standards. We are DEDICATED, and this dedication fuels our progress: we work hard, stay passionate, and support one another to achieve shared success.
This is how we Win Through Culture, by living our values every day. We are proud to be an equal opportunities employer and a Disability Confident employer, committed to building a diverse, inclusive workplace where everyone can thrive.
Your role with Husqvarna
The Aftersales Coordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from the Husqvarna UK head office. The role is based out of the Services & Aftersales Workshop to be able to interact with the technical support team, warranty, and customer services.
This role involves handling inquiries through the Husqvarna systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction. The position is office-based at Newton Aycliffe, with occasional travel required to support business activities and work with teams in Sweden and globally.
Key Responsibilities
- Manage dealer system responses through Dealer Portals and systems.
- Support customer team responses to social media content and customer questions.
- Provide a liaison point between technical support to the customer service team.
- Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information.
- Advise on technical issues for the full range of Husqvarna UK products within the market.
- Support the Aftersales Manager and the Service and Aftersales Team in all aspects of consumer support for the UK.
- Provide technical support via the helpdesk for all group consumer products.
- Offer machine and product simple technical advice.
- Maintain accurate records on applicable systems.
- Assist the customer service team with calls as required by the business.
- Investigate & explain technical solutions clearly to the customer service team or end users.
- Support the development of customer-centric solutions and improvements.
- Become the expert and trusted advisor to customers, dealers, and the team for all things ‘Husqvarna Services’ for the UK [Warranty, Service, and Lease Plus offerings].
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Skills and Qualifications:
- Qualified to GCSE/A-Level standard or above in Mathematics / Science.
- Degree qualified or able to demonstrate equivalent experience.
- A willingness to learn, contribute, and actively participate; full training will be provided where required.
- Experience in a similar operational environment, such as automotive service desks, garden machinery, or plant equipment.
- Experience working in a product-focused environment.
- Proven experience in a fast-paced customer service or dealer support environment.
- Experience within consumer durables, white goods manufacturing, or engineered products is desirable.
- Excellent communication and organisational skills.
- Strong written English, with excellent grammar and PC literacy.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Good working knowledge of social media platforms.
- Ability to work effectively both independently and as part of a team.
- Experience using CRM systems or warranty processing systems is desirable.
What We Offer
At Husqvarna Group, we’re committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, you’ll gain access to a wide range of rewards designed to help you thrive, both at work and beyond.
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- Competitive Salary: We offer a competitive salary reflective of your experience and contribution, reviewed regularly to ensure alignment with the market and internal equity.
- Performance-Based Incentives: Recognising and celebrating your achievements.
- Life Assurance: Coverage of up to 6x your annual salary.
- My Husqvarna Benefits Platform: Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
- Cycle to Work Scheme: Save on bikes and accessories while promoting a healthy, eco-friendly commute.
- Enhanced Family-Friendly Leave: Supporting you through life’s important moments.
- Comprehensive Health & Wellbeing Support: Including medical, dental, and mental health services.
- Recognised for Excellence: Proud recipients of the Better Health at Work Award – Maintaining Excellence and Investors in People – Silver Certification.
- Generous Holiday & Leave Policies: 25 days holiday plus bank holidays.
- Pension & Retirement Plans: Company pension with matching contributions of up to 8%, helping you plan confidently for the future.
- Learning & Development Opportunities: Access to training, mentorship, and career growth programs.
- Flexible Working Arrangements: Because we CARE about our people, we support flexible working and family-friendly policies that recognise different life stages.
- Global Career Pathways: Opportunities to grow within a truly international organisation.
We are an equal opportunities employer and are committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of age, disability, gender identity or expression, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
If you require any adjustments or support during the recruitment process due to a disability or health condition, please let us know, we are a Disability Confident employer and are committed to providing reasonable accommodations.
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