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HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.
A rare opportunity has arisen for an experienced Aftersales manager to join our team in Belvedere.
The Role:
- Manage the service department, ensuring internal, retail, and warranty work runs efficiently
- Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
- Manage service department processes, identify improvement areas and solutions
- Organise mobile service work for call outs and update customers
- Develop and maintain customer relationships
- Work towards key targets for service performance and growth
- Manage, coach, and upskill staff when required
- Ensure all department members are working in accordance with group H&S policies
- Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/bench marking in Services
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Preferred Qualifications and Experience:
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- Excellent communication and interpersonal skills
- Good working knowledge of MS Office
- A proven and solid Truck or Van Aftersales/Service Management background is essential
What we can offer:
- Career development
- Competitive salary and bonus
- Private Health Care
- Car Allowance
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