Richmond Motor Group
Aftersales Manager
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Company Description
Richmond Motor Group, originally established as Richmond Hyundai, has experienced strong growth and continues to expand across the South Coast. The company gained national recognition in 2010 as the UK’s Number 1 scrappage dealer, helping to remove older vehicles from the road and promote cleaner, greener models. Under the leadership of Managing Director Michael Nobes, Richmond has grown from a single showroom in Portsmouth to a network of multi-site, multi-million-pound dealerships. This expansion reflects a commitment to customer service, sustainable motoring, and long-term career opportunities within the automotive sector.
Role Description
This is a full-time, on-site Aftersales Manager role based at the Richmond Motor Group dealership in Bognor Regis. The Aftersales Manager is responsible for overseeing the service, parts, and warranty operations to ensure an excellent customer experience and efficient workshop performance. Day-to-day tasks include managing the aftersales team, coordinating service bookings, monitoring productivity and quality, and optimizing parts availability and stock control. The role involves handling customer inquiries and complaints, maintaining strong relationships with suppliers and manufacturers, and ensuring compliance with brand, safety, and regulatory standards. The Aftersales Manager also contributes to budget planning, sales targets, and continuous improvement initiatives to support business growth.
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Qualifications
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- Proven experience in automotive aftersales, service, or parts management within a dealership or similar environment.
- Strong leadership and team-management skills, with the ability to coach, motivate, and develop colleagues.
- Customer service and relationship-management skills, with a focus on delivering high levels of satisfaction and retention.
- Commercial awareness and performance-management skills, including budgeting, target setting, and use of KPIs.
- Organizational and problem-solving skills to manage multiple priorities, resolve issues, and improve operational efficiency.
- Competence with dealership management systems, service scheduling tools, and general IT applications (e.g., MS Office).
- Knowledge of automotive service processes, warranty procedures, and health and safety regulations.
- Valid driver’s license and the ability to work on-site in Bognor Regis.
- Relevant vocational qualifications or certifications in automotive, business, or management are beneficial.
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