About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Salary

Up to £65,000 DOE with OTE: over achievement ability up to £90,000.

Contract

Permanent - Full Time

Must Have

A minimum of 2 years’ experience in Aftersales / Service Manager roles is essential.

Your Responsibilities as an Aftersales Manager

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
• Monitor and manage parts stock levels, availability, and supplier relationships.
• Resolve customer queries and complaints in collaboration with other departments.
• Support team development through coaching, training planning, and recruitment.
• Oversee warranty claims, subcontracted work, service valeting, and driver activities.
• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.