Citygate Automotive
Aftersales Manager
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Aftersales Manager
Citygate SEAT Cupra, Twickenham
OTE £70,000
Role Overview
We are looking for an Aftersales Manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.
Key Responsibilities
Your key responsibilities as an Aftersales Manager will be to:
- Manage and support the technical service department
- Undertake regular reviews of departmental performance
- Undertake performance reviews and identify training needs
- Implement appropriate training and development plans
- Keep up to date with technical information and communicate relevant information to the team
- Recruit departmental staff
- Contribute to the development of annual budgets
- Produce regular reports on departmental performance
- Monitor and manage costs in accordance with agreed budgets
- Continually work to improve customer care standards
- Monitor and manage work in progress
- Monitor and control cash, trade and warranty debtors
- Attend meetings and training sessions
About You
As an Aftersales Manager you will ideally have the following skills and attributes:
- Ability to lead, manage and motivate your team to maximize every profit opportunity, whilst delivering exceptional levels of customer service.
- A stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result
- A full clean driving licence
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What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
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Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.
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