EVEREC
Aftersales Manager - EV / Automotive - Oxfordshire (Hybrid)
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Aftersales Manager - EV / Automotive - Oxfordshire (Hybrid)
Role
Aftersales Manager
Location
Oxfordshire (Hybrid – Minimum 3 Days Per Week On Site)
Salary
Competitive + Bonus + Benefits
Overview
We're recruiting for an Aftersales Manager to join an innovative, niche automotive manufacturer based in Oxfordshire.
This is an exciting opportunity to build and lead the aftersales function for a growing fleet of premium customer vehicles. You'll take ownership of the complete customer journey following vehicle delivery, ensuring an exceptional ownership experience while acting as the main point of contact for ongoing support, servicing, and technical enquiries.
Working closely with engineering, production, commercial, sales, and marketing teams, you'll help shape future products through customer feedback, while also developing new aftersales services and maintenance programs that enhance customer satisfaction and generate recurring revenue.
Supporting an international customer base, particularly within the United States, you'll provide remote support across multiple time zones and will occasionally travel internationally to deliver exceptional customer service and strengthen customer relationships.
This role would suit someone with experience in aftersales, customer success, service management, or account management within a specialist automotive manufacturer, premium vehicle brand, or low-volume OEM, who enjoys building processes, developing customer relationships, and creating outstanding ownership experiences.
Key Responsibilities
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- Own the complete aftersales customer journey following vehicle handover.
- Act as the primary point of contact for customers, providing ongoing support and guidance.
- Coordinate servicing, maintenance, warranty repairs, and technical enquiries.
- Provide remote support to customers across multiple international time zones.
- Travel internationally, particularly to support customers in the United States, as required.
- Work closely with engineering, production, and service teams to resolve customer issues.
- Build long-term customer relationships and deliver exceptional levels of service.
- Monitor customer satisfaction, analyze feedback, and drive continuous improvement.
- Produce aftersales reporting and KPIs.
- Work closely with the Sales and Marketing teams to develop aftersales marketing materials, owner guides, and customer communications that enhance the ownership experience and promote aftersales services.
- Support the continued development and growth of the aftersales function.
Essential Requirements
- Previous experience in Aftersales, Customer Success, Service Management, Account Management, or a similar customer-facing commercial role within the automotive industry.
- Experience supporting customers within a specialist, premium, or low-volume automotive environment.
- Excellent relationship management and communication skills.
- Strong commercial awareness.
- Experience coordinating servicing, maintenance, or warranty activities.
- Ability to work collaboratively across engineering, production, commercial, sales, and marketing teams.
- Highly organized with strong attention to detail.
- Full UK Driving Licence.
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Desirable Experience
- Experience within a niche automotive manufacturer or specialist vehicle business.
- CRM system experience.
- Passion for delivering exceptional customer experiences.
What's on Offer
- Competitive salary.
- Performance bonus.
- Hybrid working (minimum three days per week in Oxfordshire).
- 25 days annual leave plus Bank Holidays.
- Company pension.
- Ongoing training and development.
- Opportunity to build and shape a growing aftersales function.
- Long-term career progression within an innovative automotive business.
What We're Looking For
We're looking for someone who enjoys building lasting customer relationships, solving problems, and delivering a first-class ownership experience.
As a growing business, we need someone who is naturally proactive, takes ownership, and enjoys working in an evolving environment. You'll be someone who doesn't simply identify problems but actively seeks practical, creative solutions, thinks outside the box, and uses initiative to overcome challenges.
You'll combine excellent customer service with strong commercial awareness, working collaboratively with engineering, production, sales, and marketing teams to continuously improve the ownership experience, develop the aftersales offering, and ensure every customer receives exceptional support throughout their journey.
If this is of interest, please apply on LinkedIn or email george.taylor@everec.co.uk
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