Aftersales Operations Coordinator

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Leeds / hybrid - 3 days from our Leeds office (LS15 8ZB)

About The Role

We are looking for an Aftersales Operations Specialist to join our rapidly growing team in Leeds, UK. This role is a critical part of supporting SharkNinja’s refurbishment and repair operations across Europe, helping to drive efficient, scalable, and sustainable after-sales solutions for our retail partners and customers.

As a Aftersales Operations Specialist, you will be responsible for coordinating and supporting the end-to-end refurbishment and repair processes, from product collection and transport coordination through to operational follow-up with repair and refurbishment partners. You will play a key role in deploying processes, monitoring operational performance, managing stakeholder communication, and ensuring that product and financial flows are handled accurately and efficiently.

You will interface with retailers, logistics providers, repair and refurbishment centers, and internal cross-functional teams to ensure smooth execution and continuous improvement of our circular operations.

Key Responsibilities:

• Run reports and extract data from internal systems to identify open requirements, track activity, and prioritize workload accordingly.
• Support the end-to-end coordination of refurbishment and repair operations across Europe.
• Coordinate product collections, deliveries, and operational flows with retailers, carriers, repair centers, and refurbishment partners.
• Ensure returned goods, repair orders, and related assets are processed efficiently and in line with company expectations.
• Update internal systems, trackers, and reporting accurately and in a timely manner.
• Monitor operational performance and proactively follow up on open issues, delays, exceptions, or non-standard outcomes.
• Communicate regularly with retailers and internal stakeholders regarding pick-ups, lead times, repairs, returns, and process updates.
• Raise purchase orders and support tracking through to completion where required.
• Support the management of financial flows linked to refurbishment and repair activities, including credit notes and invoice-related queries.
• Liaise with external partners (3PLs, carriers, repair and repair centers) and internal departments to ensure smooth operational execution.
• Build and maintain strong working relationships with retailers, suppliers, and internal stakeholders.
• Help deploy new refurbishment and repair processes, tools, and ways of working across the region.
• Identify opportunities for process improvement and contribute to the continuous enhancement of operational efficiency, service level, and customer experience.
• Support internal reverse logistics, refurbishment, and repair projects as required.