Pybus Recruitment
Aftersales Performance Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Aftersales Performance Analyst – OEM Manufacturer
Location: Chiswick Park, West London, W4
Salary: Up to £55,000 + 15% bonus potential + excellent company benefits
Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)
Overview
We are recruiting for an experienced Aftersales Performance Analyst to join a rapidly growing automotive organisation. This is an excellent opportunity for a highly organised, analytical, and proactive individual to support the Aftersales leadership team in driving operational performance across a national retailer and service network.
The successful candidate will play a key role in monitoring aftersales performance, managing reporting processes, coordinating management meetings, and supporting continuous improvement initiatives.
The role will be office based in our client's head office in Chiswick Park.
Key Responsibilities
Aftersales Performance Monitoring
- Support the Aftersales leadership team in consolidating and reviewing regional and departmental performance reports.
- Monitor key performance indicators including customer satisfaction, warranty performance, service revenue, and parts sales.
- Produce analytical summaries highlighting trends, risks, and opportunities for improvement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Data Management & Reporting
- Collect, manage, and analyse operational data from regional and head office aftersales teams.
- Maintain reporting tools, dashboards, and performance tracking systems.
- Ensure data accuracy, consistency, and timely submission of reports.
Meeting Coordination & Documentation
- Organise and coordinate regular management meetings, reviews, and workshops.
- Prepare presentations, reports, and briefing materials for senior management.
Process Improvement
- Identify operational bottlenecks and support the implementation of more efficient processes.
- Assist with the introduction of new systems and reporting tools to improve accuracy and efficiency.
- Contribute to continuous improvement initiatives across the aftersales function.
Key Performance Indicators (KPIs)
- Accuracy and timeliness of aftersales reporting.
- Completion rate of actions arising from management meetings.
- Quality and insightfulness of performance analysis.
- Contribution to measurable reporting and process efficiency improvements.
- Effective collaboration with cross-functional teams and management.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Candidate Requirements
- Minimum of 3 years' experience within aftersales operations, data analysis, business administration, or a related automotive environment.
- Strong analytical, organisational, and coordination skills.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Experience using data visualisation tools such as Power BI.
- Excellent attention to detail and ability to manage multiple priorities.
- Strong communication skills, both written and verbal.
- Proactive approach with a strong sense of ownership and responsibility.
- Ability to work effectively within a fast-paced team environment.
Benefits
- Up to 15% bonus potential
- 7% pension contribution if you contribute 5%
- Private Health Insurance and Dental Insurance
- Life Cover
- Critical illness cover
- 25 days holiday + bank holidays
To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location