Blade Motorcycles
Aftersales Specialist - Abingdon
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POSTED: 30/11/-0001
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Aftersales Position
Aftersales Specialist
Location: Abingdon
Brand: Blade Motorcycles
Salary: £30,000 OTE
Driver Licence Required: Yes
About Blade Motorcycles Abingdon
At Blade Motorcycles Abingdon, we are fuelled by the passion and innovation that define our prestigious brands Ducati and Honda. Our success is driven by our dedicated team and loyal customers. We are committed to delivering the ultimate customer experience, every time.
Are you a passionate and driven individual with a strong background in customer service? If so, we have an exciting opportunity for you at Blade Motorcycles Abingdon!
The Role
Join us at Blade Motorcycles Abingdon as an Aftersales Specialist, where you'll be the driving force behind exceptional customer service for our aftersales team. You will be responsible for endorsing our aftersales service, while providing the highest level of customer service. Your passion for motorcycles and your ability to connect with customers will contribute to growing our customer base and enhancing the reputation of the world-class brands we represent.
In addition, you will play a key role in selling clothing and merchandise, ensuring that our customers have access to the latest gear and accessories that complement their motorcycles. You will ensure the workshop and customers’ needs and requirements for parts are met by maintaining stock levels against delivery notes and storing parts in correct places. You will also pre-pick parts for the workshop to ensure a smooth flow of jobs, process payments and invoices for customers, and manage walk-in customers to a high standard, exceeding their expectations.
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This role is Monday-Friday, 42.5 hours per week
About You
You will need to have proven experience in customer service, preferably with a focus on high-end motorcycles and brands. Strong organizational skills and a track record of achieving targets, particularly in aftersales, are essential. Exceptional team and communication skills are a must.
Benefits
- 30 days annual leave (including Bank Holidays)
- Additional days holiday to celebrate your Birthday
- Contributory Pension Scheme
- Free Eyecare Vouchers
- Life Assurance (death in service benefit) 3 x your base annual salary
- Employee Assistance Program with access to 24/7 helpline Mental Health Support
- Access to our online rewards platform giving you cash back and discounts for multiple retailers including gym membership
- Recognition of length of service at your 5, 10, 15, 20, 25 years Anniversary
- Free branded uniform for specific roles
- Cycle to work scheme
- Colleague referral fee of £500
- Staff discounted parts, servicing, and MOT tests
- Discounts available to all employees for Vehicle & Motorcycle purchases
- Discounts available on all branded clothing and merchandise
- Brand specific training that works alongside our inhouse training programme to enhance your self-development
- Career progression and development within a company that supports, coaches, and provides ongoing training and development
- Tool insurance to protect your valuable tools
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If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Blade Motorcycles Abingdon representing Ducati and Honda and work with some of the most passionate individuals in the industry.
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