TCL Electronics Europe
Aftersales Warranty Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
WHY TCL?
Our Company:
Founded in 1981, TCL Electronics (HKSE 01070) is a global leader in consumer electronics with over 130,000 employees across 160+ countries. We are proud to be the Global No. 1 brand in Mini LED TVs, Google TVs, and Ultra-Large Screen TVs.
TCL is distinguished by its vertical integration model—producing LED TVs from start to finish—and is recognized as one of the fastest-growing high-tech brands worldwide.
Our brand ethos, “Inspire Greatness,” fuels our drive for innovation and excellence in everything we do.
The Opportunity:
Join our Customer Care Team, as Aftersales Warranty Coordinator. This hybrid role requires attendance at our Maidenhead, SL6 1AF, UK office.
Due to continued growth, we require a Aftersales Warranty Coordinator, to play a key role within TCL Customer Care Team, delivering excellent customer service to our customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Supporting the UK Customer Care manager, you will oversee daily warranty repair activity within the UK & Ireland.
Maintaining service levels and promoting best practice with TCL Authorised Service network, overseeing day to day activities for, Work in Progress, Resolving complex cases, reporting warranty repair activity and working with internal and external stakeholders.
Key Accountabilities:
- Daily monitoring & reporting of TCL warranty repair activity.
- Overseeing TCL Authorized service providers maintaining SLAs objectives and ensuring aftersales policies are followed.
- Liaising with internal teams, Spares, Technical & Quality and managing complex cases.
- Delivering excellent customer service to B2B & B2C customers.
- Acting as assistant to Customer Care manager and coverage in absence.
- Daily/Monthly reporting
- Ad hoc Duties.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience Required:
- Previous experience within a B2B & B2C customer service/aftersales warranty environment.
- Good technical skills, ability to understand technical documents/exploded parts drawings and understanding of consumer electronics.
- Reporting using Excel and system data.
- Experience working in a corporate, multinational, fast-paced environment would be an advantage
Skills & Attributes:
- Strong organizational skills with excellent attention to detail.
- A proactive, hands-on and flexible approach to work.
- Effective communication skills, both written and verbal.
- Customer service focused.
- Ability to manage multiple tasks and priorities effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work under pressure, while maintaining aftersales policies.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills