• Reviewing and improving operational processes
• Ensuring the right tools and systems are being used effectively
• Improving how work is reviewed and shared internally
• Supporting and improving client onboarding processes
• Creating clearer ways of working between teams
• Identifying inefficiencies and implementing practical solutions
• Making sure new employees can integrate quickly and effectively
• Building processes that are scalable rather than creating unnecessary bureaucracy

The third main pillar is Office & workplace

As the business continues to grow, you'll become the key operational point of contact for the agency's workplace and office. This could include:

• Managing day-to-day office operations
• Supporting future office moves or expansion
• Project managing workplace-related projects
• Working with suppliers and external partners
• Helping create an office environment that supports the agency's culture and growth

HR & people

The agency already works with an external HR partner, but this role will increasingly act as the internal operational link between the business and HR. You'll support with:

• Rolling out company-wide HR processes and initiatives
• Making sure new starters understand relevant policies and processes
• Coordinating wider people initiatives
• Working with the external HR partner on business-wide projects
• Helping develop the people infrastructure as the agency grows

About you

We're looking for someone who is hands-on, proactive and highly organised, with the ability to see the bigger picture while also being happy getting stuck into the detail.

You'll ideally have experience in:

• Agency Operations
• Business Operations
• Creative Operations
• Studio Operations
• Agency Management
• People & Operations
• Operations / Project Management within a creative or similar fast-paced business

We're particularly interested in people who have worked in a growing agency or entrepreneurial environment and have experience introducing structure and processes as a business scales.

You'll need to be someone who:

• Can build processes from scratch rather than simply manage existing ones
• Is comfortable working with ambiguity
• Naturally spots things that could work better
• Can take ownership without needing everything spelled out
• Is confident working with senior stakeholders
• Has excellent organisational and project management skills
• Can balance people, process and commercial priorities
• Is practical and solutions-focused rather than overly corporate
• Enjoys being the person who makes things happen

The opportunity

This is a genuinely broad role with plenty of scope to make your mark.

You'll have the opportunity to shape how a growing agency operates, working closely with leadership and taking ownership of areas that will become increasingly important as the business scales.

It's not an Office Manager role with a fancy title, and it's not purely administrative. We're looking for someone who can build the operational foundations of a growing creative business and evolve the role as the company grows.

If you're an Operations Manager who loves creating order from chaos, improving the way people work and building things that didn't previously exist, I'd love to hear from you.

You must have the full right to work in the UK to apply for this role.

Desired Skills and Experience

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.