Agent, Asset Protection (London, England)

Asset Protection Agent (APA)

The Asset Protection Agent (APA) is a front-line leader responsible for protecting the customer experience, reducing shrink, and promoting a strong safety culture across assigned stores (typically 4 stores across 2 malls). This role delivers service-led theft deterrence, supports store teams through daily coaching and training, and executes core Asset Protection programs including investigations, audits, and RFID controls. The APA plays a critical role in daily risk management and operational compliance at store level.

This role will support our locations in London, England and report into the DMAP.

What Will You Be Doing?

• Lead proactive theft deterrence through consistent presence, confident customer engagement, and coaching store teams on service-based prevention across your assigned locations. (4 stores across 2 mall locations on average)
• Champion a positive, safe, and inclusive store environment by setting clear expectations and role-modelling best practices for both safety and shrink.
• Partner with Store Management to align on Asset Protection priorities, guide decision-making and influence proactive risk-management plans.
• Build trusted relationships with mall security, law enforcement, and external partners to strengthen shared intelligence and coordinated response.
• Deliver high-quality AP training for store teams covering service-led deterrence, safety communication, crisis response, and operational best practice.
• Build capability by identifying skill gaps, tailoring coaching sessions, and supporting associates to strengthen AP knowledge and confidence.
• Reinforce learning through ongoing follow-up, feedback, and recognition of strong AP behaviors on the sales floor.
• Conduct CCTV and floor-based surveillance in line with company policy to safely deter and apprehend offenders.
• Support store leadership during high-risk or ORC-related incidents, ensuring accurate communication, documentation, and consistent escalation.
• Prepare detailed investigation reports and maintain accurate case records, representing the company professionally in court when required
• Initiate investigations related to internal loss, determine sources, and communicate effectively to line manager to support conclusion of outcome.
• Lead operational assessments focused on safety, shrink indicators, and compliance with AP and Store Operations standards.
• Execute and oversee weekly RFID cycle counts, delegating tasks where appropriate to build accountability and engagement across the store team.
• Collaborate with Supply Chain and Operations partners to identify and address root causes of operational loss, driving continuous improvement in inventory accuracy and process compliance.