Just Group plc
Agentic Automation Specialist
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Agentic Automation Specialist
Location: London - Hybrid
Contract: Permanent
Hours: Full time 35 hours
Role Purpose
The Agentic Automation Specialist supports the adoption and effective use of AI, automation, and Microsoft Power Platform capabilities across Just Group. Working within the AI Centre of Excellence, the role helps colleagues build confidence in using AI tools safely and responsibly, while contributing to the development, testing, and rollout of business solutions. The role operates under the guidance of experienced specialists, supporting learning, innovation, and the delivery of practical business outcomes through AI and automation.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market-leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Responsibilities
- Support the adoption of AI, agentic AI, automation, and Microsoft Power Platform capabilities across the organisation.
- Assist in the development, configuration, testing, and deployment of AI-enabled applications, agents, and automated workflows.
- Provide guidance to business users and citizen developers on tools such as Power Platform, Copilot Studio, Microsoft 365 Copilot, and AI-assisted development.
- Deliver and support training sessions, workshops, demonstrations, and adoption activities for users with varying levels of technical expertise.
- Create and maintain user guides, training materials, FAQs, reusable prompts, and other knowledge resources.
- Gather and document business requirements, use cases, and opportunities for AI and automation solutions.
- Promote adherence to governance, security, data protection, and risk management standards.
- Support testing activities, documentation, and transition of solutions into operational use.
- Collaborate with business and technology teams to improve adoption, user experience, and solution effectiveness.
- Continuously develop knowledge of emerging AI, automation, and Microsoft technologies and share insights with colleagues.
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Examples of Key Activities
- Supporting AI and automation training sessions by preparing materials, facilitating exercises, and assisting participants.
- Coaching users on effective prompt design, agent creation, workflow automation, and AI-enabled productivity tools.
- Developing learning content, including guides, demonstrations, templates, FAQs, and knowledge base articles.
- Capturing and documenting requirements, ideas, and opportunities from workshops, discovery sessions, and stakeholder discussions.
- Assisting with the configuration of Power Apps, Power Automate solutions, Copilot Studio agents, and related technologies.
- Performing testing and validation activities to ensure solutions meet agreed requirements and quality standards.
- Maintaining documentation for deployed solutions, including user guidance, support information, and process documentation.
- Providing initial troubleshooting support and escalating complex technical issues where appropriate.
- Contributing to reusable assets, best-practice libraries, and internal standards that support scalable adoption.
- Researching new AI and automation capabilities and sharing relevant recommendations, insights, and improvement opportunities with the wider team.
What We're Looking for
- Enthusiastic about AI, automation, and emerging technologies, with a genuine interest in helping colleagues adopt new tools and ways of working.
- Experience using Microsoft 365 and exposure to low-code, automation, or AI technologies through work, education, training, or personal projects.
- Familiarity with Microsoft Power Platform, including Power Apps and Power Automate, and a willingness to develop expertise in AI-enabled solutions.
- Strong communication skills, able to explain technical concepts in a clear, engaging, and accessible way to a range of audiences.
- Ability to create user-friendly guidance, training materials, and support content that promotes technology adoption and self-service.
- A collaborative approach, with the confidence to build effective relationships with business users, stakeholders, and technical teams.
- Strong problem-solving and organisational skills, with the ability to manage competing priorities and support multiple initiatives.
- Experience gathering user requirements, documenting processes, and contributing to continuous improvement activities.
- An understanding of good governance, information security, data protection, and the responsible use of AI and automation tools.
- A proactive and curious mindset, with a commitment to continuous learning and keeping up to date with evolving technologies and best practices.
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Our Behaviours
At Just, you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious, and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
- A competitive salary, pension scheme, and life assurance
- 25 days annual leave plus an additional day on us for your birthday
- Private medical cover and income protection, just in case
- A generous and highly achievable bonus scheme
- Opportunities to progress your career in-role and within the company
- Free access to the Headspace app, 24/7 employee assistance helpline, and trained physical and mental health first aiders
- A variety of employee-funded benefits available via our online benefits portal
- Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision-making. Our work on DEIB (Diversity, Equity, Inclusion, and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility, and neurodiversity.
Be Bold. Be Brilliant. Be Just.
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