HM Revenue & Customs
Agile Coach
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Bristol Regional Centre - 3 Glass Wharf
Edinburgh Regional Centre - Queen Elizabeth House
Glasgow Regional Centre - Atlantic Square
Newcastle Upon Tyne - Benton Park View
Leeds Regional Centre - Wellington Place
Telford - Plaza 1 and 2
Worthing - Teville Gate House
Please note that due to workforce controls, Glasgow and Newcastle are only available to existing HMRC staff in these locations.
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users.
As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation
Job Description
As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.
You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.
Person specification
You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.
You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.
Key Responsibilities
- Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices.
- Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes.
- Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers.
- Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement.
- Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements.
- Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence.
- Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices.
- Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.
Essential Criteria
- Expert-level experience coaching Agile teams and leaders within large, complex digital organisations.
- Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts.
- Strong experience improving delivery flow and predictability, using data and metrics to drive decisions.
- Proven ability to coach multidisciplinary teams, including engineering, product and design roles.
- Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance.
- Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies.
- Experience building delivery capability, mentoring Delivery Managers and leading skills development.
- Strong understanding of modern software delivery, DevOps ways of working and user centred design principles.
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Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
- Agile and Lean Practices
- Communicating between the Technical and Non-Technical
We only ask for evidence of these technical skills on your application form:
- Agile and Lean Practices
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension
We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria.
- A 250-word Technical Statement on the following Skill: Agile and Lean Practices.
Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills:
- Agile and Lean Practices – Expert
- Communicating between the Technical and Non-Technical - Expert.
Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint
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