Responsibilities

• Co-design and deliver BCN’s Microsoft 365 Copilot adoption programme – a structured series of sessions that introduce Copilot, build confidence across its features, and embed a human-centred way of working.
• Run "Art of the Possible" envisioning sessions and executive briefings that bring practical Gen AI and Copilot use cases to life and build leadership buy-in.
• Facilitate engaging workshops and training sessions, holding the room with presence and translating complex AI concepts into clear, practical value for non-technical audiences.
• Tailor session content and delivery to each client’s context, culture and level of AI maturity, working alongside the BCN Human+ Lead.
• Support readiness diagnostics and adoption planning – helping assess clients across the five human pillars (Leadership, Skills, Ways of Working, Culture and Trust) and shaping practical roadmaps.
• Apply behavioural science and structured change methods (e.g. ADKAR / COM-B) to drive genuine behaviour change and make adoption stick.
• Build and support AI champion networks within client organisations to sustain momentum beyond the sessions.
• Champion responsible, human-in-command use of AI – helping people adopt safe, trusted ways of working with Copilot, in step with BCN’s governance and security teams.
• Track and measure adoption, confidence and business impact, using insight to improve delivery and demonstrate value to clients.
• Collaborate across BCN’s data, AI, security and delivery teams so the human layer connects to real technology rollouts.
• Contribute to proposals, scoping and pre-sales conversations as the practice grows.

Person, Skills & Experience

• An outstanding communicator and facilitator – you hold a room with presence and can convey something complex in a way that genuinely connects with people.
• Confident designing and delivering engaging training, workshops and presentations to audiences at all levels, from frontline teams to senior leaders.
• Strong working knowledge of Microsoft 365 and Microsoft 365 Copilot, with genuine enthusiasm for AI and how it is changing the way people work.
• Able to translate AI tools and concepts into clear business value for non-technical audiences.
• An instinct for content and session design – you enjoy co-creating content, training material and shaping how each session lands.
• Grounded in behavioural science, organisational psychology or change management – enough to understand how people build trust, habits and skills, and to help make adoption stick.
• Comfortable talking about responsible and trusted use of AI – data protection, human oversight and why they build the confidence that drives adoption – working alongside BCN’s governance and security teams.
• Experience in a client-facing training, enablement, adoption or change role, in a consultancy, professional-services or internal-transformation context.
• A self-starter, comfortable working independently and collaboratively within a small, growing practice, with the credibility to build trust with client stakeholders.
• Well organised, able to manage multiple client sessions and priorities at once.
• Desirable: Microsoft certification (e.g. Microsoft 365 Fundamentals or Copilot) or experience supporting Microsoft 365 Copilot rollouts.
• Desirable: a change certification (e.g. Prosci / ADKAR) or a qualification in organisational psychology, L&D or facilitation.
• Desirable: experience measuring adoption or training impact, and comfort working with data.
• Desirable: sector experience relevant to BCN’s UK mid-market and enterprise client base.

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
• Competitive salary with the ability to progress.
• 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
• Company pension scheme.
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
• Life assurance.
• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
• Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
• Long service recognition to celebrate all the milestones.
• Beer (or soft drinks), Pizza at the end of the month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!