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AI Adoption & Enablement Lead
Join us to play a pivotal role in transforming AI innovation into real customer value. Working across Professional Services, Sales, and AI programme teams, you’ll drive agent adoption, identify high-impact use cases, measure business outcomes, and help shape the company’s AI strategy.
Ideal candidates should have:
- Experience in enterprise software delivery
- Expertise in change management
- Strong commercial stakeholder engagement skills
- Excitement about unlocking AI’s full potential for organisations
Role Purpose
The AI Adoption & Enablement Lead oversees everything that occurs after agents are built. This role acts as the bridge between the agent build programme and Professional Services (PS)—tracking deployment, adoption, and performance while ensuring alignment between delivery success and commercial strategy.
Equal parts consultative credibility, analytical rigor, and business fluency are essential.
Responsibilities
Adoption Tracking & Measurement
- Maintain a live dashboard of agent deployments across PS teams, capturing:
- Which agents are live
- Assigned accounts
- Current stage of adoption
- Analyse adoption data to identify:
- Effective approaches
- Barriers to uptake
- Root causes
- Provide actionable insights and regular adoption reports to programme leadership
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Use Case Routing & Account Strategy
- Evaluate the agent use case pipeline and prioritise deployments based on:
- Delivery maturity
- Account context
- Commercial alignment
- Collaborate with PS delivery leads and the Chief Revenue Officer’s team to sequence deployments, balancing operational success and commercial value
- Highlight gaps in demand vs. build pipeline, strengthening decision-making on prioritisation
Commercial Bridge
- Translate delivery outcomes into customer-facing value propositions, showcasing the measurable impact of agents
- Support CRO and account teams with:
- Case studies
- Data-driven insights
- Tailored materials
- Work with pricing and packaging teams to align subscription models with adoption data
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Professional Services (PS) Field Enablement
- Serve as the primary interface between the build programme and PS delivery teams, offering:
- Clear guidance on agent deployment
- Practical playbooks and onboarding guidance
- pathways for low-friction adoption
- Identify PS capability gaps and escalate/address proactively
Requirements
- Background in Professional Services delivery within:
- Enterprise SaaS
- InsurTech
- Related sectors
- Direct experience with:
- Delivery lifecycle management
- AI/data tools in deployment or enablement roles
- Practical knowledge of agent architecture/workflows
- Track record of:
- Building measurement frameworks
- Leading adoption or change initiatives in complex environments
- Commercial fluency with the ability to:
- Engage in account strategy discussions
- Translate technical outcomes into commercial arguments
Contact for applications: lisa.smith@sapiens.com Apply via the [company website](URL redirect search trigger) or LinkedIn
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