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AI & Business Operations Apprentice
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Role Description
This role is a hybrid of executive support and digital transformation. You will be responsible for deploying AI tools to manage complex technical correspondence and identify high-margin business opportunities.
AI-Driven Communication Management
- Inbox architecture: Use AI to filter, tag, and organise the MD's emails, ensuring that technical queries regarding gas suppression or water mist systems are prioritised
- Intelligent drafting: Draft responses that reflect the MD’s professional tone, ensuring all technical references (such as the relevant British Standards and contract law) are accurate and contextually appropriate
- Workflow distribution: Efficiently route enquiries to the correct internal teams, ensuring no "aged" enquiries or debtor communications are missed
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Strategic Business Growth
- Market mining: Utilise AI prospecting tools to identify new clients within the UK construction and FM sectors who require specialist fire protection
- Profitability targeting: Focus outreach efforts on our most profitable product lines, specifically driving new business for fire sprinkler and gas suppression systems
- Database enrichment: Maintain and grow the CRM service base, ensuring we are capturing the full lifecycle value of every contractor and contact in our network utilising the in-built AI functionality
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Compliance & Efficiency
- Regulatory monitoring: Assist in tracking changes to UK legislation and JCT contract law to ensure outgoing communications remain compliant
- Process automation: Identify repetitive administrative tasks that can be automated using AI to free up the MD’s time for high-level decision-making
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