Measures of Success

• The learners you work with are achieving their learning objectives.
• The learners you work with view their experience as demanding but rewarding, viewing our support as highly effective in helping them succeed in their journey.
• The employers you work with understand how education works, what we teach and why, and how their learners are doing.
• Safeguarding concerns are logged and handled promptly.
• Systems for tracking learner progress are kept up to date for the learners you assess or work with.
• You are consistently reflecting on and improving the work that you and your team do, both through improving our materials, your own coaching approach, technical skills, and supporting others to do the same.

What We Value

• Connect to our mission: Excited about our mission at Makers to change lives, and helping to create an environment where our team can do their best work and thrive.
• Have a growth mindset: You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others.
• Prioritise joy: You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work.
• Value trust over fear: You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations.

At Makers, diversity and inclusion are core to our mission. Ensuring our people feel included and valued is critical for us to live the Makers' values: Growth, Trust, and Joy. We are actively working towards fostering a strong culture of belonging for both our students and our people and encourage applications from all backgrounds, abilities, communities, and industries. We see the value behind the new ideas you could bring to help us achieve our mission.

Key Responsibilities

• AI Training: The core of our approach is work-related training. Learners of all backgrounds join us to gain modern technical skills and become adaptive self-directed learners who can quickly become productive members of AI use within their organisations. Coaches run workshops, provide 1:1 support, give feedback and overall ensure that learners learn. A portion of our AI training is aimed at Leaders. You are expected to contribute to this coaching.
• Feedback and Guidance: You will work with learners to help them understand how they are doing, and what they can do to improve their skills. Part of this will be reviewing their work on a regular basis and ensuring their profiles are up to date so that they, their employers, and our funders are well-informed.

The Ideal Candidate Will Have

• Extensive experience in Business Change/Transformation. Backgrounds could include roles such as Business Analyst, Scrum Master, Change Manager, Process Improvement Specialist, or similar positions, including proficiency with data visualisation tools, or AI tools or business intelligence platforms.
• Practical experience in designing, implementing, and optimising business processes, covering requirements gathering (e.g., with stakeholder workshops) and process mapping (e.g., with workflow analysis and automation and/or AI tools).
• Solid expertise in AI applications for business, with demonstrable experience in generative AI implementation.
• An understanding of how to implement and manage AI ethics, data privacy compliance, and performance measurement for AI-driven business initiatives.
• Significant experience in Microsoft Copilot, Copilot Studio, and/or Power Automate

Desirable

• Knowledge of the end-to-end business transformation lifecycle, including process optimisation, business case development, and building and managing performance dashboards using tools like Power BI or Tableau or Gemini or CoPilot.
• Experience with agentic AI systems.
• Strong Foundational knowledge of AI strategy and change management practices, including AI governance frameworks, stakeholder engagement, and digital adoption principles.

Our Benefits and Perks

• We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 25 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid-year for a week. The whole company takes a break, so you’ll have peace of mind in knowing that nobody is working, not just you;
• We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1;
• Private Medical Insurance (after passing probation);
• £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning;
• Join daily meditation sessions run for the staff and students;
• Company pension contributions;
• Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave;
• Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts.

Our Commitment to Safeguarding

At Makers, we are committed to safeguarding and promoting the welfare of all learners. We believe everyone deserves a safe, inclusive and supportive environment in which to grow.

Every member of our team is expected to uphold our Safeguarding and Prevent policies, alongside the standards that protect our community.

All successful candidates will be required to complete appropriate pre-employment checks, including DBS screening relevant to the role.