Insurance Digital Transformation Consulting

• Act as a trusted advisor to senior stakeholders across the Insurance sector on the application of AI, GenAI, data, automation, and digital technologies.
• Understand clients’ business objectives, operating models, and challenges to define transformation strategies and tailor solutions.
• Identify opportunities to transform areas such as underwriting, claims, policy administration, distribution, pricing, customer experience, operations, and risk through data, AI, and digital capabilities.
• Lead digital maturity assessments, target-state blueprinting, and prioritisation of implementation roadmaps.
• Shape AI and data-led solutions that improve operational efficiency, decision-making, customer outcomes, and commercial performance.
• Ensure solutions are scalable, sustainable, and aligned with Insurance industry best practices.
• Support clients in managing the organisational and operational change associated with digital transformation.
• Develop strategies to support the successful adoption of new technologies, processes, and ways of working.

P&L Ownership

• Own the P&L of Digital Transformation engagements across target Insurance accounts and service lines.
• Create and drive revenue projections based on existing pipeline, account expansion, and new pursuits.
• Develop and manage budgets for digital transformation projects.
• Be accountable for the financial performance of digital projects and initiatives.
• Develop and implement pricing strategies for digital services and solutions, ensuring they are commercially competitive and aligned with market expectations.

Qualifications and Experience

Essential Insurance Domain Experience

• Strong professional experience within the Insurance sector, gained through consulting, technology services, and/or industry roles.
• Demonstrable understanding of the Insurance industry landscape, business models, operating models, value chains, and key transformation priorities.
• Strong knowledge of core Insurance functions and processes, which may include underwriting, claims, policy administration, pricing, distribution, customer servicing, operations, and risk.
• Experience advising Insurance clients on digital, data, AI, and/or technology-led transformation.
• Established credibility engaging with senior business and technology stakeholders within Insurance, with the ability to connect industry challenges to practical transformation solutions.
• Proven experience identifying, shaping, and progressing complex consulting and technology opportunities within the Insurance sector.
• Strong understanding of how AI, GenAI, data, analytics, automation, and digital technologies can be applied across the Insurance value chain to improve decision-making, operational performance, customer outcomes, and business value.
• Experience developing and shaping transformation propositions and business cases for Insurance clients.
• Experience leading multidisciplinary solutioning teams across consulting, architecture, engineering, data, AI, and delivery.
• Strong commercial capability, with experience contributing to pipeline development, revenue growth, deal conversion, and account expansion.

Skills and Personal Attributes

• Ability to work with Insurance clients in a consultative way and co-define transformation and solution opportunities.
• Ability to lead solutions-led digital transformation conversations with C-suite and senior Insurance executives.
• Credibility to act as a trusted advisor on how Insurance organisations can create measurable value through Digital, Data, and AI.
• Proficiency in using data, AI, GenAI, automation, and workflow technologies to conceptualise and shape solutions that address business needs.
• Ability to create and communicate a clear vision for digital transformation aligned with a client’s strategic objectives.
• Strong combination of Insurance domain expertise, technology understanding, and commercial acumen.
• Proven influencing, stakeholder management, and collaboration skills.
• Innovative and forward-looking mindset, with the ability to identify emerging opportunities created by AI and new technologies.
• Structured leadership communication and presentation skills with strong executive presence.
• Strong digital portfolio management and client/stakeholder management capabilities.
• Demonstrable ability to move between strategic consulting, solution shaping, and commercial conversations, taking opportunities from initial client need through to executable transformation programmes.

Benefits

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

Eligibility

To be considered for this role, you must already be eligible to work in the United Kingdom.