Vodafone
AI & Data Service Catalogue Senior Manager
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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an AI & Data Service Catalogue Lead to own and industrialise Vodafone’s AI and Data Service Catalogue as the single trusted source for AI and Data services across markets and functions. This role is responsible for ensuring services are standardised, customer-centric, commercially transparent and governed throughout their lifecycle, enabling consistent adoption and predictable outcomes at scale.
Acting as the commercial engine of the AI & Data Service Tower, the role translates complex AI and Data capabilities into clear, requestable and repeatable services that customers can understand, consume and derive value from. Working closely with strategy, architecture, delivery, commercial and market stakeholders, the successful candidate will drive catalogue standardisation, pricing governance, service lifecycle management and the design of new customer-ready service offerings.
What you’ll do
- Own the AI and Data Service Catalogue as the single source of consumable services across the AI & Data Service Tower.
- Define and maintain service standardisation, packaging models and consumption approaches to support scalability and consistency.
- Drive service catalogue adoption across markets and business functions through clear, customer-focused service definitions.
- Own pricing logic, business case alignment and commercial transparency for catalogue services.
- Establish and maintain pricing benchmarks and value-based propositions to support informed customer decision-making.
- Manage the full service lifecycle, including service launch, enhancement, documentation, governance and decommissioning.
- Ensure catalogue information remains accurate, complete and aligned to delivery capabilities and portfolio priorities.
- Design and shape new catalogue-led AI and Data services that align with strategic priorities, architecture standards and operational realities.
- Collaborate with delivery, commercial and market teams to ensure service definitions are practical, scalable and consistently executed.
- Act as the primary owner of catalogue communication, ensuring services are clearly positioned with defined purpose, request pathways, expectations and measurable value.
- Influence senior stakeholders to align service strategy, pricing, demand and delivery outcomes across the organisation.
- Reduce service duplication, bespoke delivery requests and catalogue-related inefficiencies through standardised offerings.
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Who you are
- Broad and comprehensive understanding of service design, product management and service catalogue management.
- Strong understanding of how organisational functions integrate to deliver customer-facing services.
- Commercially aware with the ability to translate complex technical capabilities into clear and compelling customer-ready propositions.
- Experienced in pricing strategy, benchmarking, value articulation and commercial business case development.
- Strong communication and negotiation skills with the ability to influence senior stakeholders both internally and externally.
- Proven ability to work across markets, delivery teams, commercial functions and governance stakeholders.
- Degree in business, engineering, data, technology or equivalent professional experience.
- Good understanding of AI, data and digital service delivery models.
- Experience with service catalogues, portfolio management, IT service management (ITSM) or related disciplines.
- Familiarity with governance, financial management and demand management principles.
- Strong organisational and stakeholder management skills with a focus on operational excellence and continuous improvement.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to own and shape a strategic AI & Data Service Catalogue with an area of influence exceeding €138m across markets and functions.
- Exposure to enterprise-wide AI, Data and digital transformation initiatives.
- Broad engagement with senior stakeholders across strategy, architecture, delivery, commercial and governance teams.
- Opportunity to influence service standardisation and scalable operating models across international markets.
- Meaningful impact on customer experience, service adoption and commercial value creation within the AI & Data Service Tower.
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What skills you will learn
- Advanced service catalogue and portfolio management practices.
- Service commercialisation, pricing strategy and benchmarking methodologies.
- Enterprise service lifecycle management and governance.
- AI and Data service operating model design and optimisation.
- Executive stakeholder engagement, negotiation and commercial influence.
- Scalable service design techniques that improve adoption, efficiency and customer outcomes.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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