The AA
AI Delivery & Operations Lead
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Company Description
Location: London (Hybrid working, 3 office days per week)
Employment Type: Permanent, Full Time
Why Join Us?
- Annual bonus, cash car allowance, and private medical insurance
- Play a central role in how AI takes shape across The AA, working closely with our Director of AI and wider AI leadership team
- Gain visibility across our AI portfolio, connecting priorities, investment, people, and activity to turn ambitious ideas into measurable outcomes
- Take ownership of complex and emerging challenges, helping shape how our AI Centre of Excellence operates and evolves as it grows
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5 star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate, and make a real impact for our customers on every journey. This has been recognized by Sunday Times “Best Places to Work” for the last two years.
Job Description
This is the Job
This is a rare opportunity to play a central role in how AI takes shape across one of the UK’s most recognized brands. As our AI Delivery & Operations Lead, you’ll help make our AI Centre of Excellence work effectively day to day, creating the structure, momentum, and operational discipline that turns ambitious ideas into action and measurable outcomes.
Working closely with our Director of AI and wider AI leadership team, you’ll operate across the AI portfolio, connecting priorities, people, investment, and activity. One week you could be developing a recommendation to support a senior decision, the next resolving a blocker across several teams, interrogating a forecast, or taking ownership of an emerging initiative that does not yet have a natural home.
This isn’t a traditional technology project or programme management role. You’ll need strong delivery discipline, but what matters most is how you think and operate: your ability to create clarity from ambiguity, structure problems, exercise good judgement, influence without authority, and follow things through to an outcome.
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Key Responsibilities
- Own the day-to-day operational rhythm of our AI Centre of Excellence, ensuring priorities, decisions, actions, and dependencies remain visible and continue moving forward
- Maintain a clear view across the AI portfolio, connecting priorities, milestones, capacity, dependencies, funding, risks, and expected value to support effective decision-making
- Own portfolio budget management and financial coordination, including forecasting, Capex and Opex, investment tracking, and identifying where financial decisions or trade-offs are required
- Turn emerging priorities and ambiguous problems into structured recommendations, plans, and actions, producing concise and insightful materials that enable effective senior leadership decisions
- Act as a connector across AI, Technology, and the wider business, identifying gaps, resolving blockers, and taking ownership of cross-functional initiatives where additional structure, momentum, or leadership is needed
- Continuously improve the processes, tools, and ways of working that enable the AI Centre of Excellence to operate effectively and scale as its remit grows
What Do I Need?
You’ll Bring
- A strong track record of taking ownership and delivering outcomes within complex organizations, particularly where priorities are ambiguous, accountability crosses organizational boundaries, and progress depends on influencing without direct authority
- Excellent structured thinking and problem-solving capability, with the judgement to make sense of unclear priorities, challenge constructively, and turn emerging issues into practical recommendations, plans, and actions
- Strong commercial and financial literacy, with experience working across budgets, forecasts, Capex and Opex, business cases, investment decisions, or financial trade-offs
- Excellent stakeholder management and communication skills, with the credibility to work confidently with senior leaders, navigate organizational complexity, and translate complex information into clear recommendations and decisions
- Strong operational and delivery discipline, able to manage multiple priorities, dependencies, and commitments while continuously improving processes and ways of working rather than relying on process for its own sake
- Strong AI and technology literacy, with an understanding of how organizations are applying AI, the opportunities and challenges involved, and the curiosity to continue developing your knowledge as the technology evolves
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Additional Information
Belonging at The AA
At The AA, we value the unique perspectives, experiences, and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected, and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences, and influence positive change across the business. This is a place where your voice matters and where you can belong, grow, and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including:
- 25 days' annual leave plus bank holidays, with the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, plus discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
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Business Unit: Chief Operating Office
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