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AI & Digital Support Apprentice

BERKHAMSTED
£18k/yr
Posted 26 days ago
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Brash Solutions AI & Digital Support Apprentice

Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries.

What you'll do at work

  • Be a friendly face of IT while users are experiencing problems
  • Taking requests from users via email, ticketing system and telephone
  • Adhere to challenging SLA requirements, logging full details of time and work undertaken
  • Completing initial troubleshooting in a timely manner
  • Monitor the support ticket system for incidents requiring escalation or urgent attention
  • Build and maintain desktop/laptop PCs/Macs and Windows Servers
  • Follow and apply IT policies and procedures applicable to each client
  • Help and advise on digital and AI requirements from clients
  • Diagnose and resolve hardware and software faults
  • System health checks
  • Software and app support

What you'll learn

Course contents

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

  • Select and migrate data from already identified sources.
  • Format and save datasets.
  • Summarise, analyse and explain gathered data.
  • Combine data sets from multiple sources and present in format appropriate to the task.
  • Use tools and/or apply basic statistical methods to identify trends and patterns in data.
  • Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
  • Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
  • Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
  • Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
  • Parse data against standard formats, and test and assess confidence in the data and its integrity.
  • Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
  • Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
  • Follows equity, diversity and inclusion policies in the organisation for a common goal.
  • Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.

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Note: The course contents are listed twice in the original description.

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Skills

IT skills
Communication skills
Customer care skills
Problem solving skills
Team working
Troubleshooting
Hardware and software
Ticketing system
Microsoft 365
Microsoft Copilot
SaaS

Location

North Bridge Rd, Berkhamsted HP4 1EH, UK

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