Travel Counsellors
AI Enablement Business Partner
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Help us turn AI ambition into everyday impact.
Travel Counsellors is entering an exciting new chapter in how we use technology, data and human connection to make work simpler, smarter and more meaningful. As an AI Enablement Business Partner, you’ll be at the heart of that evolution journey - helping teams discover where AI can remove friction, unlock capacity, improve experiences and build confidence in new ways of working.
This role sits at the sweet spot between people, process, technology and change. You’ll be the person who helps colleagues understand what’s possible, cuts through the noise around AI and turns big ideas into simple, useful, everyday improvements that make a real difference.
Reporting into the Head of Change, you’ll work closely with teams across the business to help turn AI opportunities into practical, well-supported change that lands brilliantly for colleagues.
Why this role. Why now.
- AI is changing the way we work: You’ll help Travel Counsellors move from experimentation into confident, responsible adoption that supports colleagues and strengthens the business.
- You’ll make change feel practical: This isn’t about theory or hype. It’s about understanding real problems, designing useful solutions and helping people adopt them in a way that feels simple and human.
- You’ll have visible impact: The work you do will help teams save time, improve quality, reduce manual effort and create more space for the human relationships that make Travel Counsellors special.
- You’ll work across One TC: From People and Communications to Product, Operations, Commercial and Support teams, you’ll build relationships across the business and help connect ideas, opportunities and outcomes.
- You’ll help shape our Human + AI future: This is a chance to influence how we build confidence, capability and momentum around AI in a way that reflects our values and keeps people at the centre.
What you’ll be doing
- Partner with teams across the business to uncover where AI, automation and smarter workflows can remove friction and create value.
- Shape, prioritise and progress practical AI opportunities - moving ideas from curiosity into confident day-to-day use.
- Help teams understand the right route to solve a problem, whether that’s through approved AI tools, prompt playbooks, configuration, product support or development input.
- Build and test practical agentic workflows, prompts, guidance and documentation that make new ways of working easy to understand and adopt.
- Experiment confidently with AI and automation tools - such as Microsoft Copilot, Copilot Studio, ChatGPT, Claude, Gemini, Zapier, Make, n8n or similar - to prototype ideas, build simple solutions and demonstrate what good could look like.
- Create engaging enablement activity such as demos, floor briefs, FAQs, learning sessions, playbooks, updates and success stories.
- Work with People and Communications to build excitement, confidence and responsible adoption across the business.
- Track adoption, feedback, barriers and benefits so we can scale what works, improve what doesn’t and keep activity focused on measurable outcomes.
- Encourage a culture of curiosity, experimentation and continuous learning - helping colleagues feel safe, supported and inspired to try something new.
- Translate insight into action by turning colleague pain points, process gaps and business priorities into clear use cases, pilots and adoption plans.
- Act as a friendly, credible bridge between teams and technology - helping colleagues understand what is possible, what is safe, and what will genuinely help.
- Bring stories, examples and practical demonstrations to life so AI feels less abstract and more relevant to everyday work.
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What success looks like
- AI opportunities are clearly prioritised, outcome-led and linked to real business value.
- Teams feel more confident using approved AI tools safely, responsibly and effectively.
- Practical workflows, playbooks and guidance are embedded into everyday ways of working.
- Adoption activity feels simple, relevant and human - not overwhelming or overly technical.
- Feedback and insight are used to keep improving solutions and scaling the ideas that make the biggest difference.
- Travel Counsellors builds visible momentum around responsible AI adoption, strengthening our Human + AI advantage.
- Colleagues can clearly see how AI helps them work smarter, make better decisions and create more time for high-value, human work.
- Leaders have confidence in the opportunities being progressed because they are well understood, responsibly governed and clearly linked to outcomes.
Who we’re looking for
You don’t need to be a deeply technical AI specialist to thrive here. What matters most is that you’re curious, practical, commercially minded and brilliant at helping people move from “that sounds interesting” to “I can see how this helps me do my job better”.
You may have come from a background in transformation, product, operations, people change, learning, technology adoption or continuous improvement. What’s important is that you bring genuine confidence with AI and automation tools - or the enthusiasm and pace to learn them quickly and you’ll bring the curiosity, structure and confidence to turn possibility into practical progress.
- You’re confident facilitating conversations, asking brilliant questions and helping teams get underneath the real problem they are trying to solve.
- You can take something that feels complex, new or technical and explain it in a way that is clear, relevant and engaging.
- You’re comfortable working at pace, managing several opportunities at once and knowing when to test, iterate, pause or scale.
- You bring strong stakeholder management skills and can build trust with both technical and non-technical audiences.
- You bring confidence with AI and automation tools, or the ability and enthusiasm to learn quickly. Experience with Microsoft Copilot, Copilot Studio, ChatGPT, Claude, Gemini, Zapier, Make, n8n or similar tools would be a real advantage.
- You understand that successful adoption is about people as much as technology - confidence, communication, support and behaviour change really matter.
- You’re organised, outcome-focused and able to create structure without slowing things down.
About you
You’re a natural connector - someone who can bring people with you, make change feel exciting and turn emerging ideas into practical action. You’re curious about the future but grounded in what colleagues and customers need today. You ask good questions, listen carefully, spot patterns quickly and enjoy helping teams build confidence one step at a time.
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You’ll be energised by variety, comfortable with ambiguity and motivated by making things better. You’ll be equally happy running a discovery session, shaping a simple workflow, testing a prompt, writing a short guide, sharing a demo or helping a leader understand the value behind an idea.
Most importantly, you’ll bring care, patience and positivity. You’ll understand that AI can feel exciting for some people and uncertain for others - and you’ll know how to meet colleagues where they are, build confidence and bring them on the journey.
If you love the blend of people, technology, change and creativity - and you’re excited by the idea of helping a values-led business build what’s next - this could be a brilliant role for you.
About Travel Counsellors
Travel Counsellors is a global travel business powered by a unique blend of people, care and technology. Our platform enables thousands of talented travel entrepreneurs to build brilliant businesses, create unforgettable customer experiences and do what they do best - with the support of a community that genuinely cares.
We’re ambitious about the future and deeply proud of the human relationships at the heart of our business. As we continue to grow, we’re investing in the tools, capabilities and ways of working that help our colleagues and Travel Counsellors thrive - combining the best of human connection with the possibilities of AI.
This is a brilliant opportunity for someone who wants to be part of a transformation that is modern, meaningful and genuinely people-led - helping us build new capability while staying true to what makes Travel Counsellors different.
Ready to help us build what’s next?
If you’re excited by the chance to make AI practical, human and genuinely useful - and you want to play a visible role in shaping how a values-led global business works in the future - we’d love to hear from you. Apply with your CV and a short summary of the transformation, enablement, process improvement or AI adoption work you’ve been part of.
Travel Counsellors is committed to creating an inclusive environment for all colleagues. We welcome applications from all backgrounds and experiences.
Our benefits
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 day paid charity day
- Company events and incentives
- 3x salary death in service benefit
- Pension scheme
- Private Medical Insurance or Healthcare Cash Plan
- Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com.
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