About The Role

You'll own the model layer that powers our core product: account briefs, call prep, and outbound drafts. The bar is reliability — every output is reviewed by a customer's wholesale desk, so accuracy, traceability, and latency need to clear a high standard. You'll work closely with Tys, the rest of engineering, and customers themselves on a system that has to perform in production, not just in a demo.

What you'll do

• Design, build, and maintain retrieval and generation pipelines on multi-tenant CRM and market data.
• Own the evaluation harness — accuracy, latency, cost — and the workflows that keep it honest.
• Work directly with customers to translate domain expertise into model behaviour.
• Keep outputs traceable and reviewable, with the right balance of determinism and flexibility.