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AI Experience Lead
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AI Experience Lead
Job Location: London, UK
Job Type: Full Time
Exp: 15+ Yrs
Skills: Human AI Interaction
Role Purpose
Own enterprise AI experience strategy and governance, ensuring that all AI-enabled interactions deliver trusted, accessible, differentiated, and measurable value to users and clients.
Key Responsibilities
- Set enterprise vision and strategy for human-AI experience across products and services.
- Define governance, investment priorities, operating model, and enterprise design principles.
- Align user experience with brand, product, technology, data, risk, and commercial strategy.
- Sponsor organisation-wide standards for trust, transparency, control, accessibility, and inclusion.
- Oversee strategic research, experience measurement, design systems, and capability building.
- Advise executive leaders and clients on AI adoption and experience transformation.
- Own outcomes for user trust, adoption, satisfaction, and experience differentiation.
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Required Skills
- Enterprise experience and design strategy
- Human-AI interaction, responsible design, trust, and accessibility
- Product portfolio and operating-model leadership
- Brand, service, digital, and organisational transformation
- Executive stakeholder and client advisory
- Experience metrics, research strategy, and governance
Qualifications
- Advanced degree or equivalent senior leadership experience in Design, HCI, Product, or Business.
- 15+ years in experience design, product, service, or digital transformation leadership.
- Proven ownership of enterprise design strategy or a large design organisation.
- Experience advising senior leaders and shaping multi-product portfolios.
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Behavioural Competencies
- Enterprise vision and leadership
- Executive presence
- Strong human-centred and ethical judgement
- Commercial and brand awareness
- Influence across functions
- Ability to lead cultural change
Performance Measures
- Enterprise user trust and adoption
- Experience differentiation and client impact
- Accessibility and responsible-design maturity
- Consistency across products and channels
- Design capability and talent outcomes
- Contribution of experience strategy to business value
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