Berry Bros. & Rudd
AI Ops Engineer
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Job Title: AI Ops Engineer
Reporting To: AI Lead Engineer
Direct Reports: None
Location: Basingstoke or London
Hybrid working available (a minimum of 3 days working from the office, 2 days working from home)
The Job in a Nutshell
- Monitors agent performance across the BB&R estate - reporting and flagging on performance, whilst tuning the routing and logic.
- Works with AI Engineering Lead on delivery tasks.
- Owns the Orchestrators and Monitoring agents shared across all process areas.
- Also provides support on internal dotnet platforms.
Who You Will Work With
Internal: AI Lead Engineer (reports to); process area leads and agent-owning roles across Buying, Offer Admin and Customer Contact processes whose agents this role monitors. Application Support team for 3rd party app integrations.
External: Agentic platform vendors; Suppliers & SaaS Providers, 3rd party business application partners.
What You Will Do
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- Owns Orchestrators and Monitoring agents (shared/central, cross-process)
- Monitors agent performance across the estate
- Reports and flags on performance issues
- Tunes routing and logic
- Optimise agent costs by testing and validating model performance using optimised lower cost models and progressing these into production
- Define new AI agent capabilities and interfaces to replace legacy processes
- Maintain and Enhance in house dotNet applications as directed
What You Will Bring to the Role
Experience / Achievements
- Demonstrable experience in quality assurance and output monitoring
- Proven experience in escalation management and pattern recognition
- Experience of analytical thinking applied to high-volume outputs
- Experience producing clear written communication for exception reports
- Demonstrable experience in AI agent development and optimisation
- Deep experience with API and MCP integration and agentic platform system architecture
- Understanding of Microsoft dotnet development platform and Azure+ services
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Your Skills, Knowledge and Behaviours
- Strong attention to detail across high-volume agent outputs
- [Desirable] Experience in Lyzr and/or Microsoft Foundry platform
- [Desirable] AI output review experience
- [Desirable] Dashboard and alerting tools
- [Desirable] Process improvement methodology and data visualisation
We Support Our Colleagues with a Wide Range of Benefits:
- You will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day
- Private Medical cover & Health plan
- Life Insurance
- Pension
- Employee Assistance Programme (EAP)
- Generous Employee discount (up to 40% off products)
- And many more.
Closing Date: 22nd September 2026
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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