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AI Product Specialist
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AI Product Specialist – B2B SaaS
UK | Flexible / Hybrid Competitive salary + benefits
We’re working with an established B2B SaaS business that is entering an exciting new phase of product development, with AI becoming an increasingly important part of its platform and future strategy.
Significant investment has already gone into developing new AI capabilities, including intelligent AI agents designed to change how customers interact with the platform, automate activities and make better use of their data.
The technology is being built.
Now they need someone who can bring it to life for customers and commercial teams.
The Role
We’re looking for an AI Product Specialist who can sit at the intersection of Product, Sales, Customer Success and the customer. You'll develop a deep understanding of the platform's AI capabilities and translate complex technology into clear, practical use cases that demonstrate genuine customer value. You'll work closely with customers to help them understand what's possible and increase adoption, while also giving Sales and Customer Success the knowledge, messaging and tools they need to confidently communicate the AI proposition.
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This isn't a traditional Product Manager position and you don't need to be an AI engineer. We're looking for someone who is curious about technology, commercially minded and exceptional at explaining complex ideas simply.
What You'll Be Doing
You'll work closely with Product and technical teams to understand new AI functionality and translate it into meaningful customer outcomes. You'll help develop real-world AI use cases, demonstrations and customer stories that show how the technology solves genuine business problems.
You'll also:
- Run customer workshops, demonstrations and education sessions
- Help customers understand and adopt new AI capabilities
- Develop practical use cases for AI agents and automation
- Enable Sales and Customer Success teams through training, messaging and demonstrations
- Create presentations, product content and thought-leadership material
- Support webinars, events and other customer-facing activities
- Gather customer feedback and feed insights back into Product
- Help shape how new AI functionality is positioned and taken to market
- Become an internal subject-matter expert on the practical application of AI within the platform
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Who We're Looking For
There isn't one specific career path we're targeting. You could currently be working in Solutions Consulting, Product Marketing, Product, Sales Engineering, Customer Success, AI Enablement or a similar customer-facing SaaS role. More important is your ability to understand technology and communicate its value.
You'll ideally bring:
- Experience working with a B2B SaaS product
- A strong interest in how AI is being applied within modern software
- Knowledge of Generative AI, LLMs, AI agents and automation
- Excellent presentation and communication skills
- The ability to turn complex functionality into simple customer outcomes
- Confidence working with technical and non-technical audiences
- A commercial mindset and understanding of how technology creates customer value
- Strong written communication skills
- The curiosity to continually explore new developments in AI and identify how they can be applied in practice
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