American Express
AI Researcher
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Credit and Fraud Risk (CFR)
Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.
AI Researcher Role
AI Labs seeks an AI Researcher to contribute to advanced research that will power credit, fraud, and marketing decisions. The candidate serves as a thought leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the models and algorithms that power our customers’ digital experiences. This role sits at the intersection of applied AI research, large-scale AI platforms, and large-scale compute infrastructure. The AI researcher will help define and execute a forward-looking research agenda and help to translate cutting-edge machine learning and systems innovation into scalable, governed, and business-critical AI capabilities. Role is focused on advanced modeling solutions for structured data (tabular data, sequence of events, timeseries, graph-based structures).
The ideal candidate will combine deep hand-on ML research expertise with strong practical knowledge and experience in building scalable infrastructure and data science platforms.
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About AI Labs
Colleagues in AI Labs serve as key members of the Global Decision Science organization within Credit and Fraud Risk at American Express. This critical team is responsible for managing enterprise risks throughout the customer lifecycle, across our consumer and commercial businesses, and across all our global products. We develop industry-first data capabilities, build profitable decision-making frameworks, create machine learning-powered predictive models, and improve customer servicing strategies.
Our Global Decision Science teams use industry-leading modeling and AI practices to predict customer behavior. We develop, deploy, and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing, and servicing optimization engines.
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/] and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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