Ascentel Group
AI Strategy Consultant
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Company Description
Ascentel Group is an international provider of outsourced Sales, Service, and technology solutions, with offices in the UK, Canada, South Africa, and Belize. The company supports organizations from early-stage growth to global scale through revenue-focused sales programs and resilient customer service operations. Ascentel combines senior agents with AI assistance, smart dialer strategies, and data-led coaching to deliver 24/7 support across multiple regions. Its philosophy centers on rapidly driving measurable impact—higher conversions, improved customer satisfaction, and lower cost-to-serve—enabled by fast pilots, shared KPIs, and transparent reporting. Team members join a culture focused on innovation, measurable outcomes, and maintaining a personal touch in every client engagement.
Role Description
The AI Strategy Consultant is a full-time, on-site role based in the London Area, United Kingdom. This role focuses on designing and implementing AI-driven strategies that enhance sales performance, customer service operations, and overall operational efficiency for Ascentel’s clients. Day-to-day responsibilities include:
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- Assessing client needs
- Analyzing data and workflows
- Identifying opportunities for AI integration
- Creating clear implementation roadmaps
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The consultant collaborates with internal stakeholders and client teams to:
- Pilot AI solutions
- Refine processes based on performance metrics
- Ensure adoption through training, documentation, and change management support
The role also involves:
- Monitoring outcomes against KPIs
- Communicating insights to leadership and clients
- Continuously iterating strategies to deliver sustained business value
Qualifications
- Strong background in AI strategy, with experience identifying use cases and designing implementation plans for commercial or operational environments.
- Skills in data analysis, performance measurement, and KPI development to evaluate impact and guide decision-making.
- Experience working with customer-facing functions (Sales, Service, Contact Centres) and understanding of process optimization in these domains.
- Ability to translate complex technical concepts into clear, business-focused recommendations for non-technical stakeholders.
- Proficiency in stakeholder management, workshop facilitation, and cross-functional collaboration within fast-paced environments.
- Comfort working with modern AI tools and platforms (e.g., conversational AI, analytics dashboards, workflow automation) and awareness of emerging trends.
- Excellent verbal and written communication skills, with a focus on crisp documentation and transparent reporting.
- Demonstrated experience in consulting, product strategy, or operations transformation is highly beneficial.
- Bachelor’s degree in Business, Computer Science, Data/AI, Engineering, or a related field; equivalent practical experience also considered.
- Ability to work on-site in the London Area and collaborate with distributed, international teams.
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