1. Digital Tools, Data and Security
   • Use appropriate digital tools, system information and reports to undertake basic analysis of support and application data, identifying recurring issues, trends and opportunities for improvement
   • Develop and maintain an understanding of database structures and how business data is used within the QX system
   • Follow Openda's information security, data protection and confidentiality policies when accessing, processing, storing or sharing customer and company information
   • Recognise and escalate potential information-security, data-protection or access-related issues in accordance with company procedures
   • Use appropriate technical documentation, product information, internal knowledge resources and trusted sources to investigate issues and provide accurate advice and guidance

Skills Required

• Good written and verbal communication skills
• General IT skills and a good problem-solving approach
• Ability to investigate technical or application issues methodically and work towards an appropriate resolution
• Ability or willingness to learn about database structures and business applications
• Ability to work accurately and at a detailed level
• Willingness to learn Progress 4GL, QX and other digital technologies used by Openda
• Ability to prioritise workload and work to agreed deadlines
• Ability to communicate effectively with technical and non-technical customers and colleagues

Where you'll work

CALLOW PARK, CALLOW HILL, BRINKWORTH, CHIPPENHAM, SN15 5FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

LEEP TALENT LIMITED

Training Course

Digital support technician (level 3)

What you'll learn

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example: Management- Finance Human Resources, Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.

Training Schedule

Digital Support Technician Level 3 Apprenticeship Standard

Requirements

• Essential qualifications:
  • GCSE in: English (grade 4/C and above)
  • Maths (grade 4/C and above)

About this employer

Openda Ltd provides a specialist ERP software solution (QX) which is designed for the wholesale distribution and manufacturing industries. Our software has been in existence for 30 years and through a programme of continual improvement it continues to remain at the forefront of technology. We have built a strong team all of who have been carefully selected for their technical expertise and excellent customer service. Our focus is to take our clients on a long-term journey to business efficiency by empowering them with the right IT infrastructure. https://www.openda.com/

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay. Secure a full-time position after successful completion of apprenticeship.

Apply Now

The contact for this apprenticeship is: LEEP TALENT LIMITED The reference code for this apprenticeship is VAC2000051430.