English Heritage
AI Transformation Manager
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Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
We are looking for an AI Transformation Manager
The role is full time and for a fixed term of two years, working 36 hours per week.
We offer flexible working arrangements where the role allows. This role can be based at one of our sites or offices, at home, or worked on a hybrid pattern. You will be required to attend our Swindon office on a frequent basis, for one day per week initially, dropping to one or two days per month. This will be discussed further at interview.
The Benefits
- Salary from £68,173, depending on skills and experience
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events
As AI Transformation Manager, you will lead the adoption of AI, automation, and digital technologies to improve internal ways of working, colleague productivity and organisational effectiveness. You will identify opportunities to reduce manual effort, improve colleague productivity, streamline business processes, and increase organisational effectiveness through practical technology solutions. Acting as a bridge between governance, business teams, people and culture team and Technology Services, you will help departments understand, prioritise and implement solutions using AI, automation platforms, collaboration tools, workflow technologies and other digital workplace capabilities.
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As AI Transformation Manager, you will lead the practical adoption of AI, automation and digital workplace tools to improve productivity, streamline internal processes and deliver measurable organisational benefits.
The role will focus on helping teams identify practical opportunities to use AI, automation and digital workplace tools to reduce manual effort and improve how work gets done across English Heritage. It will also involve working closely with colleagues across the organisation to prioritise ideas, support adoption, and make sure new tools are introduced safely, effectively and with clear measurable benefits.
To be considered as AI Transformation Manager, you'll need:
- Strong practical knowledge of generative AI, LLMs, agentic tools and how to apply them safely in an organisational setting, taking into account governance and security concerns.
- Experience of workflow automation, process improvement and identifying manual tasks that can be redesigned or automated.
- Good working knowledge of Microsoft 365 technologies, including Teams, SharePoint, Microsoft Copilot, Power Automate and Power BI.
- The ability to engage stakeholders, translate technical concepts into clear business language, and influence decisions across business and technology teams.
- Experience supporting adoption and change, including business process mapping, training delivery, user engagement and benefits realisation.
- Strong analytical and reporting skills, with the ability to measure productivity gains, assess ROI and communicate business impact clearly.
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First round interviews will be held on W/C 01/09/2026 on MS Teams, followed by an in person second round interview at our Swindon Office.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Lee Garner, on lee.garner@english-heritage.org.uk. STRICTLY NO AGENCIES.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/
You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Closing date: 18/08/2026 23:59:59
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