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AI-Powered BPO Solutions
Deliver world-class customer support, AI voice agents, sales outsourcing, technical support, and business process solutions that help businesses reduce costs, increase customer satisfaction, and scale globally.
From AI-powered automation to skilled human teams, we deliver end-to-end solutions across the entire customer lifecycle. Omnichannel support that turns every interaction into a loyalty moment.
Services
- Inbound Support
- Outbound Support
- Email Support
- Chat Support
- Social Media Support
- Multilingual Support
Conversational AI that handles calls, books appointments, and qualifies leads 24/7.
- Voice AI
- Appointment Booking
- Lead Qualification
- Call Automation
- Smart Routing
- Conversational AI
Revenue-focused teams that fill your pipeline and close more deals.
- Lead Generation
- Appointment Setting
- Cold Calling
- Inside Sales
- Customer Retention
- Revenue Growth
Tiered expertise that resolves complex issues on the first contact.
- Level 1 Support
- Level 2 Support
- Remote Assistance
- Product Support
- Software Support
- Helpdesk
Dedicated professionals who keep your operations running smoothly.
- Administrative Support
- Scheduling
- CRM Management
- Executive Assistance
- Documentation
- Operations
Accurate, scalable processing that frees your team to focus on growth.
- Data Entry
- Quality Assurance
- Claims Processing
- Order Management
- Document Verification
- Reporting
We combine AI, skilled professionals, and enterprise-grade operations to deliver measurable results for global businesses.
- Lower your cost per interaction by up to 60% with AI + human hybrid delivery.
- Lift CSAT by 35% through faster, more personalized customer experiences.
- Resolve up to 92% of inquiries on the first contact with tiered expertise.
- Follow-the-sun coverage across North America, EMEA, and APAC.
- Blend conversational AI with skilled professionals for the best of both.
- Ramp up or down in days, not months, with a ready-to-deploy talent pool.
- Redundant operations and disaster recovery keep service uninterrupted.
- GDPR, HIPAA, and PCI-DSS aligned controls with SOC 2 readiness.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The figures above are illustrative of common outcomes in AI-augmented BPO programs. We'll share verifiable, client-specific benchmarks during your consultation.
Our Approach
A proven, transparent path that takes you from first conversation to optimized operations.
- A unified AI platform layer that automates, analyzes, and augments every customer interaction.
- Natural, human-like voice agents that handle calls end-to-end.
- Instant, contextual chat across web, app, and messaging channels.
- Turn every conversation into actionable insight in real time.
- Sentiment, intent, and outcome scoring on 100% of calls.
- Auto-log, auto-route, and auto-update every customer record.
- Score and route leads instantly with AI-driven enrichment.
- Self-service booking synced to your calendar in real time.
- Eliminate manual handoffs across your support stack.
- Live dashboards that turn operations into decisions.
- Forecast demand, churn, and staffing before they happen.
- Live dashboards and KPIs that keep you in control of every metric that matters.
Trailing 9 months
- Monthly first-call resolution
Illustrative benchmarks based on typical AI-augmented BPO programs. We establish baseline and target metrics with each client and report against them in real time.
Illustrative examples of the kind of impact our AI + human programs deliver. We'll build a tailored business case with you during your consultation.
- A fast-growing e-commerce brand partnered with SBE Intellicom to rebuild its support operation with an AI + human hybrid model, cutting response times and lifting satisfaction across every channel.
- A B2B SaaS company engaged SBE Intellicom to run a multi-region outbound campaign, generating a qualified pipeline and a measurable lift in revenue within the first quarter.
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Our Mission
To transform customer engagement through intelligent communication, cutting-edge AI technology, and highly trained professionals. We help businesses deliver exceptional customer experiences while improving efficiency and reducing operational costs.
Our Vision
To be the most trusted AI-powered customer experience partner for ambitious businesses across the US, UK, Australia, Canada, and the Middle East.
Our Values
- AI + human hybrid delivery, transparent reporting, and a relentless focus on measurable outcomes — not just activity.
- Remote support capabilities and international connectivity that keep your customers close, wherever they are.
Tell us about your goals and we'll design a tailored AI + human solution with clear pricing, SLAs, and a ramp-up plan.
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Contact Us
Let's design your AI + human solution. Free consultation, no commitment.
AI-powered BPO, contact center, and customer experience solutions helping businesses reduce costs, increase satisfaction, and scale globally.
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Jessica, London
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