The Insolvency Service
AIOps & Automation Lead
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Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle and Nottingham. (Croydon and Stratford will only be available to existing employees of the Insolvency Service).
Job Summary
We have an exciting opportunity to join the Insolvency Service as a AIOps & Automation Lead within our Corporate and Operational Services Team. This role offers the chance to make a meaningful contribution to the delivery of key services that support individuals, businesses and the wider economy. Working alongside a range of internal and external stakeholders, you will play an important role in delivering high-quality outcomes, driving continuous improvement, and helping the organisation achieve its strategic objectives. This is an excellent opportunity for someone who enjoys working in a collaborative environment, taking ownership of their work, and making a positive impact through their expertise and innovative thinking.
The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
Job Description
This role sits within the Technology & Data team, within Corporate & Operations Services. As AIOps & Automation Lead you will be responsible for defining, implementing, and managing the Agency’s AIOps strategy to deliver predictive, automated, and intelligent operations across cloud and infrastructure environments.
You will work with colleagues across Technology, finance, and operational teams to introduce tools and processes that spot problems early, respond to issues automatically, and reduce manual effort. This helps the organisation meet its service standards, run more efficiently, and manage its IT systems more proactively.
The role ensures observability, telemetry, and automated response processes are in place to support business SLAs, improve operational efficiency, and enable proactive management of IT systems.
Responsibilities
- lead deployment, tuning, and ongoing management of AIOps platform
- implement observability, monitoring, and alerting across cloud and infrastructure environments
- develop predictive analytics to anticipate incidents, capacity constraints, and performance issues
- automate incident response, performance management, and routine operational tasks
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Collaboration & Integration
- work with Deputy Head and Architecture teams to integrate automation into enterprise systems
- partner with FinOps to provide actionable insights for cost-efficient infrastructure use
- collaborate with outsourced BAU teams to ensure smooth operational handover and knowledge transfer
Reporting & Governance
- maintain dashboards, metrics, and documentation for leadership and governance purposes
- track KPIs to measure automation coverage, predictive alerting effectiveness, and operational efficiency improvements
Person specification
Analytical Thinking
- Interpret complex telemetry and operational data to guide automation.
Analyse information
- identify key issues and make evidence-based decisions.
Problem Solving
- Identify incidents, predict system issues, and implement practical remediation.
Collaboration
- Work effectively with cross-functional teams to embed automation practices.
Continuous Improvement
- Enhance observability, operational efficiency, and automation coverage.
Essential Criteria
- strong experience with AIOps platforms and observability tools
- cloud infrastructure expertise (Azure, AWS, or GCP)
- automation and orchestration skills (Python, Ansible, Terraform)
- knowledge of monitoring, alerting, predictive analytics, and incident management
- experience working in large-scale enterprise IT environments
- strong collaboration and communication skills to work across Architecture, FinOps, and Operations teams
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
Salary and Benefits
Alongside your salary of £57,367, Insolvency Service contributes £16,619 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We Want You To Have a Good Work-life Balance And Want To Support You In All That You Do, So We Offer a Great Benefits Package Including:
- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- a Cycle to work scheme
- staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of the application process you will be asked to complete:
- CV
- Personal Statement
Further details around what this will entail are listed on the application form.
Where high volumes of strong applications are expected or received, we may raise the ‘benchmark’ minimum score required at the sift stage. If a high volume of candidates meet the benchmark score, we may further raise the score required for interview selection. Scores will be applied fairly and consistently. Applicants eligible under a recruitment scheme may, where appropriate, continue to be considered against the agreed ‘benchmark’ score, to support the purpose of the scheme.
CV Guidance
Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements.
Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.
Personal Statement Guidance
Your personal statement should be no more than 750 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, in reference to the essential criteria and values in the person specification.
If successful at the sift stage, at interview, you will be assessed on the following:
- Experience
- Behaviours - assessed through:
- Behaviour 1 - Changing and Improving
- Behaviour 2 - Communicating and Influencing
- Behaviour 3 - Making Effective Decisions
- Strengths
Expected timeline (subject to change)
- Sift – week commencing TBC
- Interview – week commencing TBC
- Location - MS Teams
Your interview will be conducted by video. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Multi-location vacancies
Where roles are available across multiple locations, a separate merit list will be maintained for each location. Appointments will be made in merit order for each location individually.
You are asked to select up to three preferred locations. Please ensure these are clearly indicated within your application, as only your first three preferences will be considered. You may be offered a role at any of the locations you select.
You should only select locations that you are willing and able to work from and attend on a regular basis.
If you decline an offer for a location you have indicated as a preference, you may not receive a further offer.
If you choose to decline an offer and no alternative preferred location has been provided, you will not be able to re-enter the recruitment process or be considered for the reserve list.
Please note that only the locations listed in the vacancy are available. Any additional preferences or notes provided outside of these options will not be considered.
Visa Applicants
To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa
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