Kuehne+Nagel
Air Logistics Customer Care Specialist (FA-CC)
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It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Role
The Air Logistics Customer Care Specialist is responsible for growing, retaining, and serving customers through proactive customer ownership and a strong commercial mindset while supporting business profitability. The role is focused on delivering service excellence in every customer interaction, ensuring a seamless customer experience across all touchpoints. By building strong relationships and understanding customer needs, the Air Logistics Customer Care Specialist contributes to customer satisfaction, loyalty, and long-term business success.
How you create impact
- Act as the primary point of contact for assigned customers, ensuring a high level of customer satisfaction and service excellence.
- Build, retain, and develop customer relationships through proactive customer ownership and a strong commercial mindset.
- Identify growth opportunities and promote Kuehne+Nagel products and services to support customer requirements.
- Prepare and manage spot quotations, following up with customers to maximize conversion opportunities.
- Monitor customer profitability and collaborate with internal stakeholders to drive continuous improvement and value creation.
- Provide proactive customer communication, including booking clarifications, shipment updates, service deviations, and commercial matters.
- Ensure agreed customer commitments, service levels, transit times, and commercial conditions are consistently delivered.
- Support customer onboarding activities, including implementation processes, shipment file creation, and compliance requirements.
- Maintain accurate customer information, rates, and credit-related data within company systems.
- Manage customer complaints, claims, and disputes through to resolution, following the appropriate escalation and reporting processes.
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What we would like you to bring
- Experience in Air Logistics, Freight Forwarding, Customer Care, or a related logistics environment.
- Strong customer service and relationship management skills
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders.
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Ability to analyze information, solve problems, and take ownership of customer-related issues through to resolution.
- Proficiency in Microsoft Office applications and logistics-related systems.
What's in it for you
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If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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