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Aircraft Customer Delivery Manager
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Aircraft Customer Delivery Manager
Gama Aviation Verified
Location: Bournemouth Airport, Dorset, England
Department: Management
Position Type: Onsite, Full-time
Posted: 7 hours ago - Be the first to apply!
Position Overview
We are seeking an Aircraft Customer Delivery Manager to ensure our customers’ aircraft are delivered on time, on budget, and to the highest quality standards. You will be the main point of contact for the customer throughout the entire maintenance process; from early planning right through to release and post visit follow-up.
Key Responsibilities
- Serve as the primary point of contact for the customer and the interface between engineering/support teams and the customer’s representative.
- Arrange and lead pre-input planning, coordination of building of work pack, parts & material preordering, arranging services and tooling, and ensuring sufficient & timely resources are present.
- Utilize Service Edge for all approvals related to parts, services, and labour estimates.
- Control emergent/unplanned works, ensuring they are well communicated to stakeholders, solutions are arranged, and associated cost elements are approved, tracked, and billed correctly through Service Edge.
- Provide regular briefings for the engineering team & management and participate in scheduled as well as unscheduled meetings, including understanding the project's daily status to allow updates to the customer and management.
- Participate in the quality audit program and ensure audit closure actions are developed and implemented.
- Manage budgets, working within approved financial budgets and taking appropriate action when variances arise.
- Ensure all 3rd party cores are observed and returned to retailers as mandated by time scale.
- Support project reporting and governance against performance KPIs.
- Investigate and support any supplier quality issues, including paperwork errors.
- Manage alternative’s part number within Corridor.
- Provide goods receipt support in the absence of appropriate stores coverage.
- Report all SMS/Quality issues.
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Essential Skills, Qualifications, and Experience
- Previous experience of production planning in an aircraft engineering environment.
- Working knowledge of Part 145/Part M regulations.
- Project management/coordination experience with the ability to create project plans to manage large work volumes.
- Advanced computer literacy (MS Office mainly).
- Customer-oriented.
- Excellent communicator.
- Well-organized and responsible.
- Able to work under pressure and handle stressful periods well.
- Driving license.
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Advantageous Skills, Qualifications, and Experience
- Recognized technical qualification in engineering or planning discipline, i.e., CIPS Qualification.
- Experience of aircraft parts purchasing, including the ordering of parts/material and vendor liaison.
- Experience of leading teams and leading project update meetings.
- Understanding of Aircraft Programmes for the supply of Parts.
- Competent in the use of MRO planning software such as Corridor, TRAXALL, CAMP.
Benefits
In addition to a competitive salary, we offer:
- Competitive Group Pension Scheme.
- Comprehensive Life Assurance*.
- Comprehensive Income Protection*.
- Comprehensive Travel Insurance*.
- Comprehensive Private Healthcare (after successful passing of probation)*.
- Free Car Parking.
- 2 Paid Volunteering Days each calendar year (subject to line manager approval).
- Investment in Training, Qualifications, and Professional Development (Subject to insurance underwriting).
Application Note
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days, then your application has been unsuccessful on this occasion.
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