What You’ll Be Doing

Airdesk Operations

• Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilization.
• Work in partnership with CPTs and flight crews to deliver an outstanding service.
• Liaise with hospitals, landing sites, airports, and emergency services to support safe operations.
• Prioritize and adapt to changing needs in a dynamic environment.

Continuous Improvement & Administration

• Help meet service performance targets and share feedback where improvements can be made.
• Record and report operational data accurately.
• Complete incident reports and other required documentation.
• Provide administrative support and complete general tasks as directed by the Airdesk Team Leader.

Additional Responsibilities

• Participate and support with training days and education events both internally and externally.
• Champion the work of The Children’s Air Ambulance whenever opportunities arise.
• Support charity events and fundraising activities.
• Take on any other reasonable duties to support the smooth running of our operations.

What We’re Looking For

Essential

• Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response.
• Good communication skills with the ability to communicate appropriately and effectively in person, over the phone/virtually, by radio, and in writing.
• Knowledge of The Children’s Air Ambulance, its organizational values, and the service it provides.
• Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
• Have a high attention to detail and level of accuracy.
• Ability to work under pressure in fast-moving situations.
• Full UK manual driving licence.
• MS Office Skills.

Desirable

• Experience of supporting or being involved in aeromedical retrievals/transfers.
• Ability to accurately complete reports by reviewing analysis and compiling data.
• Understanding of NHS paediatric and neonatal retrieval teams and ambulance services.

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion, and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Please note the provisional interview date is Monday 21st September.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.