As an Apprentice

You’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include Exporting and Importing Goods from and to the UK and across the World.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on Air or Air freight planning and coordination
• Liaise with DGF Transport & Warehouse teams on Air or Air freight planning and coordination
• Liaise with overseas offices on Air or Air freight planning and coordination
• Maintain mandatory milestones through the Company's Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required

Where you'll work

Princemead Place Trafford Park Manchester
Mosley Road
Trafford Park
M17 1QA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air. Use and adapt terminology appropriate to the air freight industry.
• Air. Select and use documentation appropriate to the air freight industry.
• Ocean. Use and adapt terminology appropriate to the ocean freight industry.
• Ocean. Select and use documentation appropriate to the ocean freight industry.
• Road. Use and adapt terminology appropriate to the road freight industry.
• Road. Select and use documentation appropriate to the road freight industry.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.