Your key responsibilities & contribution will be:

• Delivering warm, polished and highly personalised service, combining the precision expected of a Forbes Five-Star hotel with the distinctive personality and genuine hospitality for which The Savoy is renowned.
• Welcoming and engaging with guests confidently, building natural rapport and ensuring every interaction feels personal rather than transactional.
• Guiding guests through our Food & Beverage offering with enthusiasm and expertise, understanding their preferences and making considered recommendations that enhance their experience.
• Taking reservations accurately and thoughtfully, capturing relevant guest preferences and details to support a seamless and personalised experience from arrival to departure.
• Identifying natural opportunities to enhance the guest experience and drive revenue through intelligent recommendations, thoughtful upselling and a strong understanding of our wider hotel offering.
• Sharing your knowledge of our menus, beverages, seasonal experiences, promotions and The Savoy’s rich heritage and stories, confidently adapting your approach to each guest.
• Working collaboratively across Food & Beverage and the wider hotel, communicating guest preferences and relevant information to ensure a seamless experience across every touchpoint.
• Taking ownership of guest requests and concerns with professionalism, discretion and urgency, seeking support when appropriate and ensuring matters are followed through to resolution.
• Upholding the highest standards of cleanliness, presentation, food safety and health & safety, ensuring every element of the guest environment reflects our Five-Star standards.
• Ensuring menus, collateral and all guest-facing materials are immaculately presented, accurate and readily available, while completing required administrative duties with care and attention to detail.
• Contributing positively to a culture of excellence, collaboration and continuous improvement, supporting your colleagues and taking pride in delivering extraordinary experiences as one team.

Qualifications

What you will need to do this role:

Essential:

• 1-2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems ‘in the moment’
• Ability to always remain calm and courteous
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Excellent knowledge of spoken and written English

Desirable:

• Basic knowledge of a POS System
• Basic knowledge of Seven Rooms and OpenTable
• Industry related certifications (i.e. WSET)
• Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time