WMJobs
Allocation Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Allocations Officer
Deliver a fair, transparent and customer-focused housing allocations service.
About Us
East Staffordshire Borough Council is a high performing authority and a great mix of town and country. The Council offices are based at Burton Town Hall in Burton upon Trent, which is also located close to the train station.
We also offer an attractive package of benefits including:
- Flexible working hours
- Generous annual leave
- Opportunities for hybrid working
- Free car parking
- Local Government pension scheme
The Role
We are seeking a motivated and customer-focused Allocations Officer to join our Housing Service. This is an important role supporting the delivery of the Council’s Housing Allocations service and Choice Based Lettings scheme, helping to ensure that homes are allocated fairly, transparently and in accordance with legislation, statutory guidance and the Council’s Allocations Policy.
In this role, you will assess and process housing applications, maintain accurate Housing Register records, verify supporting evidence and administer Choice Based Lettings processes including advertising properties, shortlisting applicants and making nominations. You will provide clear advice to applicants, handle sensitive conversations professionally, and work closely with Registered Providers, partner agencies and internal departments to support successful housing outcomes.
We are looking for someone with experience of managing housing cases, strong organisational and administrative skills, and the ability to manage a caseload and prioritise workload effectively. You will have a good understanding of allocations policy and Choice Based Lettings systems, strong communication and customer service skills, and the ability to make sound recommendations and decisions in line with policy and procedure.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an excellent opportunity for someone who is committed to fairness, equality of access and delivering a high-quality frontline housing service. If you are organised, resilient and able to communicate clearly and sensitively with customers and partners, we would welcome your application.
Key Requirements
- Experience of managing complex housing cases and making defensible decisions.
- Good organisational and administrative skills.
- Ability to manage a caseload and prioritise workload effectively.
- Strong communication and customer service skills.
- Understanding of allocations policy and Choice Based Lettings systems.
- Ability to remain calm under pressure, manage conflict and deal with people sensitively in stressful situations.
- Ability to work collaboratively with Registered Providers, partner agencies and internal departments.
- GCSE Grade C or equivalent in Maths and English.
Commitment to delivering a fair, transparent and customer-focused housing allocations service.
Skills & Experience
The successful candidate will demonstrate:
- Experience of assessing or managing housing applications and supporting customers through housing-related processes.
- Experience of managing complex or sensitive cases and making recommendations in line with policy.
- Good organisational and administrative skills, with the ability to maintain accurate records and manage competing priorities.
- Understanding of housing allocations policy, Housing Register processes and Choice Based Lettings systems.
- Experience of using housing systems, preferably Locata or similar software.
- The ability to communicate clearly, tactfully and sympathetically with customers, colleagues and partner agencies.
- The ability to remain calm when challenged about decisions and manage conflict professionally.
- A team player with a flexible, customer-focused approach and a commitment to equality, diversity and safeguarding.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Full details of the job role are detailed in the Job Description and Person Specification.
Additional Information
- The closing date for applications is Sunday 6 September 2026.
- Appointment will be subject to a satisfactory Enhanced level Disclosure & Barring Service Check.
- Applications must include a written statement, in no more than 1,000 words, on how you meet the person specification for this role.
The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Leader.
Important Notes for Candidates:
Visa Sponsorship
As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.
Personal Relationships
A candidate for any appointment with East Staffordshire Borough Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.
Attached documents
- Allocation Officer Job Des 2026 Finale.docx
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location