London Borough of Hillingdon
Allocation Officer
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About the role
Hillingdon Council is recruiting Allocations Officers to support the delivery of our housing register and allocations service. This is a key role at the heart of the housing system - ensuring residents are assessed fairly and homes are allocated efficiently. You will play an important role in improving access to housing and delivering positive outcomes for residents.
Assess needs. Allocate homes. Deliver outcomes.
About The Opportunity
You will manage a caseload and support the end-to-end allocations process, working closely with residents, colleagues and partners.
You will:
- Assess housing applications and determine eligibility and banding
- Manage and maintain cases on the housing register
- Make allocations and nominations to available accommodation
- Support the delivery of the Choice Based Lettings scheme
- Provide clear advice to residents on their housing options
- Ensure decisions are accurate, timely and compliant with policy
- Support reduction in void periods and improve system flow
This is a fast-paced, customer-focused role requiring strong organisational skills, attention to detail and the ability to manage competing priorities.
Why this role matters
This role directly supports access to housing and service performance.
You will:
- Ensure fair and transparent allocation decisions
- Help residents access suitable accommodation
- Improve speed and efficiency of allocations
- Support move-on from temporary accommodation
- Contribute to better use of housing stock
Who We’re Looking For
We are looking for motivated individuals who can deliver results in a high-demand environment.
You will bring:
- Experience in a customer-facing or casework role
- Strong communication and problem-solving skills
- Ability to manage caseloads and work to deadlines
- Good attention to detail and decision-making skills
- An interest in housing or willingness to build knowledge
We want people who:
- Take ownership and deliver outcomes
- Work collaboratively with colleagues and partners
- Are organised and detail-focused
- Are committed to excellent customer service
What You Can Expect
- A meaningful role supporting residents and communities
- Opportunities to develop skills and knowledge in housing
- A supportive and collaborative team environment
- Training and development opportunities
- Flexible and modern working arrangements
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Why Hillingdon?
We are a stable, ambitious council investing in housing services to deliver better outcomes for residents.
Interested? If you’re ready to assess needs, allocate homes and make a difference, we want to hear from you.
For an informal discussion, please contact [email protected]
About You
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
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Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- Basic/ Standard/ Enhanced DBS Check
- Qualifications Check
- Professional Registration Check
- 2/ 5 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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