WMJobs
Allocations Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Solihull Community Housing
Join Our Team
We are looking for a passionate and customer-focused Allocations Advisor to join our Allocations Team at SCH.
This is an exciting opportunity to play a vital role in helping people access social housing in Solihull. As an Allocations Advisor, you will deliver a high-quality housing allocations service, ensuring customers receive fair, timely, and supportive assistance throughout their housing journey.
About The Role
As a key member of the Allocations Team, you will:
- Assess housing and support needs in line with the Council's Housing Allocation Scheme.
- Support the timely allocation of social housing properties.
- Carry out viewings and sign-ups for vacant homes throughout Solihull.
- Respond to customer enquiries and resolve issues relating to housing applications.
- Work closely with colleagues and partner organisations to deliver excellent customer outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We are looking for someone who:
- Has experience handling complex and sensitive situations with professionalism, empathy, and discretion.
- Is able to communicate effectively with a wide range of customers and stakeholders.
- Has an understanding of social housing need, housing services, or wider public sector services.
- Is organised, customer-focused, and committed to delivering a high standard of service.
- Works well as part of a team while also being able to manage their own workload effectively.
Why Join Us?
This role offers the opportunity to make a real difference to people's lives by helping them access suitable housing and support. If you are compassionate, solution-focused, and committed to providing excellent customer service, we would love to hear from you.
Additional Information
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interviews will be held face-to-face.
For further details, please refer to the full job description attached to this advert. For an informal discussion about the role, please contact Wendy Rowley, Allocations Team Leader, on 07825 282990.
Please note we do not accept CVs.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London