bpha
Allocations & Lettings Administrator
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£25,877.80
Bedford, Hybrid
12-month FTC, Full Time
We are seeking an Allocations & Lettings Administrator to provide essential administrative support to the Allocations & Lettings Team, ensuring all activities are carried out efficiently, accurately and within agreed timescales. The role plays a key part in supporting tenancy management processes, property lettings, garage allocations, mutual exchanges and customer communications, helping to deliver an effective and customer-focused service.
This position is required to support the smooth administration of lettings and allocations activities, maintain accurate records and data, coordinate key customer and stakeholder communications, and ensure compliance with organisational procedures and performance targets.
Why bpha?
At bpha, we're committed to creating places people are proud to call home. We put our customers at the heart of everything we do and are guided by our values of taking responsibility, showing empathy, working better together and being ambitious.
As an Allocations & Lettings Administrator, you'll play an important role in helping customers access and sustain their homes while being part of a supportive team focused on delivering excellent service.
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Key Responsibilities
- Support the administration of tenancy terminations, property lettings and new applications.
- Manage garage applications, allocations and tenancy administration.
- Support mutual exchange applications and ensure key deadlines are met.
- Act as a first point of contact for enquiries, providing excellent customer service and liaising with internal teams.
- Process sign-up queries, customer refunds, CORE forms and tenancy amendments.
- Raise purchase orders and maintain accurate records in line with organisational procedures.
- Ensure customer and property information is accurate, up to date and handled confidentially.
Person Specification
- Strong administrative, organisational and data management skills.
- Excellent communication skills with a customer-focused and empathetic approach.
- Ability to manage competing priorities and meet deadlines.
- Good attention to detail and accuracy.
- Experience using Microsoft Office, housing management systems and digital communication tools.
- Understanding of confidentiality requirements and handling sensitive information.
- Basic knowledge of social housing, tenancy administration and financial processes.
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Please Note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested applicants to apply as soon as possible to avoid disappointment.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139
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