Mole Valley Farmers
Alternative Feeds Administrator
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Application Deadline: 6 September 2026
Department: Alternative Feeds & Blends
Location: Launceston
Description
We’re looking for a detail-oriented and customer-focused individual to join our team as an Alternative Feeds Administrator. If you enjoy working in a fast-paced environment, are highly organised, and take pride in delivering great service, this role offers a fantastic opportunity to support a key part of our business. You’ll be part of a collaborative team that supports British agriculture and works together across departments to deliver high standards and shared success.
About The Role
Contract: Temporary (12 months)
Hours: Full-time
Hours of Work: 40 Hours per week, working Monday to Friday
As an Alternative Feeds Administrator, you’ll support the day-to-day operations of the Alternative Feeds Trading team. You’ll help manage customer contracts, process orders, coordinate deliveries, and maintain accurate records. This is a varied role that combines administrative precision with customer service and teamwork.
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Key responsibilities include:
- Being the first point of contact for customers, delivering friendly and professional support
- Responding to enquiries with clarity, empathy, and a solution-focused mindset
- Supporting monthly customer contract call-outs and coordinating orders for Buckets and Blocks
- Processing call-offs and managing sales and purchase contracts using internal systems
- Liaising with suppliers and transport providers to ensure smooth delivery operations
- Maintaining accurate customer records and contract details
- Supporting contract administration and contributing to efficient workflows
About You
- Proven experience in an administrative or customer service role
- Strong communication skills with a clear and approachable style
- Confident using Microsoft Office, especially Excel and Word
- Excellent attention to detail and numerical accuracy
- Comfortable learning new systems and managing multiple tasks
- Friendly, proactive, and committed to delivering great service
- A collaborative team player who also works well independently
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What We Offer
- 📈 Scottish Widows contributory pension – company will match up to 5%
- 🛍️ Up to 25% colleague discount in store
- 🚗 Free parking on site
- 🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- 📚 Excellent training and development opportunities
- 🪜 Plenty of career progression opportunities
- 👨👩👧👦 Life Assurance
- 🗣️ Employee Assistance Programme with Retail Trust
- 🎁 Comprehensive colleague benefits
- 🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
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